Tiyasha Pathirana

• Company Overview: Multinational Company and end-to-end global logistics provider
• Pricing Operations & Administration: Coordinate pricing operations, including managing customer agreements and catalogues, to ensure accuracy and alignment with business goals
• Pricing Support for Sales: Provide technical assistance and pricing support to the sales team, ensuring the smooth execution of pricing strategies and customer proposals
• Impact Analysis: Build comprehensive reports on the actual and forecasted impact of pricing requests, offering insights to support strategic decision-making
• Process Improvement: Identify potential improvements in pricing processes and tools, driving efficiency and enhancing the overall workflow
• Key Account Management: Collaborate with the key account management team to maintain corporate client performance, ensuring the achievement of agreed KPIs
• Tender/Bid Support: Support HQ management and key account teams with tenders and bids, developing competitive pricing strategies to secure new business opportunities
• Issue Resolution: Analyze service failures, identify root causes, and implement corrective processes to maintain service standards and client satisfaction
• Shipment Coordination: Monitor shipments, escalate critical incidents, and liaise with origin stations to ensure adherence to operational plans
• Customer Communication: Maintain proactive communication with customers, providing updates on shipment statuses and addressing any concerns effectively
• Market Intelligence: Monitor market trends and provide updates to corporate clients to support informed decision-making
• Operational Oversight: Oversee Flexport's ocean and air operations, ensuring station efficiency and effective implementation of SOPs
• Multinational Company and end-to-end global logistics provider
• Reported to: Senior Manager Key Account Management & Pricing
• Staff reported to me: Sri Lanka, Bangladesh, Pakistan, Indonesia, Singapore ocean & air operation teams
• Organization Size: Large scale, 420 staff, Annual Revenue N Z $ 150 Million

• Company Overview: Multinational coconut export company and manufacturer of Vita coco products
• Export & Import Documentation: Administer and manage all export and import documentation with precision, ensuring strict compliance with both internal policies and international regulations
• Regulatory Compliance: Ensure adherence to international shipping regulations, customs requirements, and tariff classifications, including the preparation and submission of accurate customs documentation
• Logistics Optimization: Coordinate cargo bookings with airlines and shipping carriers to optimize routes and costs, ensuring efficient and timely transportation
• Customer Relationship Management: Act as the primary liaison for international customers, providing timely updates on shipment statuses and addressing inquiries or issues with professionalism
• Negotiation and Cost Efficiency: Negotiate favorable terms and rates with airlines, shipping lines, and freight forwarders, leveraging quotes to select cost-effective options and achieve measurable cost savings
• Shipment Planning and Tracking: Manage shipment schedules to meet customer delivery deadlines, proactively tracking real-time shipment statuses and addressing potential delays
• Cross-Functional Collaboration: Work closely with procurement, warehouse, and customs departments to balance inventory levels against demand and ensure the timely availability of goods for export
• Supplier and Partner Engagement: Build and maintain collaborative relationships with supplier partners and logistics teams to enhance efficiency and stock availability
• ERP and System Management: Utilize systems such as SAP, TMS, and Microsoft Office Suite for real-time tracking, export management, and continuous reporting on shipment progress
• Inventory Management: Monitor and optimize inventory levels at distribution centers to meet delivery timelines while maintaining budgeted stock levels
• Cost Analysis and Expense Management: Analyze shipping costs, prepare budget reports, and implement strategies for cost control and improved financial performance
• Multinational coconut export company and manufacturer of Vita coco products

• Company Overview: Industry air-condition company
• Strategic Planning & Coordination: Develop and execute shipping strategies for air and ocean freight, ensuring optimal cost efficiency and timely delivery
• Rate Updates and Quotes: Regularly update client rates and assist in the preparation of quotes
• Supplier & Partner Collaboration: Build and maintain strong relationships with carriers, freight forwarders, and logistics partners to streamline shipping operations and negotiate favorable terms
• Operational Management: Oversee end-to-end shipping processes, including booking, documentation, and scheduling for both air and ocean freight to meet organizational targets
• Inventory Control & Demand Planning: Monitor stock levels, anticipate demand fluctuations, and coordinate shipments to balance inventory while minimizing holding costs
• Regulatory Compliance: Ensure compliance with international shipping regulations, customs documentation, and local requirements for both air and sea shipments
• Performance Monitoring & Reporting: Analyze key performance indicators (KPIs), such as transit times and cost-efficiency, and prepare reports to improve shipping operations
• Risk Management: Identify potential disruptions in the shipping process and implement contingency plans to mitigate risks across air and ocean routes
• Team Leadership & Collaboration: Foster collaboration between internal teams, including procurement, warehousing, and sales, to ensure seamless logistics operations and achieve business goals
• Industry air-condition company

• Company Overview: Industry air-condition company
• Preparing Shipping Documents – Assist in preparing export and import documentation, including invoices, packing lists, bills of lading, certificates of origin, and customs declarations.
• Customs Compliance – Ensure all shipments comply with international trade regulations, customs laws, and documentation requirements.
• Coordinating with Freight Forwarders – Communicate with shipping lines, freight forwarders, and customs brokers to facilitate smooth cargo movement.
• Data Entry and Record Keeping – Maintain accurate records of shipments, tariffs, and customs documentation in company databases or ERP systems.
• Tracking and Reporting Shipments – Monitor shipment status, update internal teams and clients on delivery timelines, and assist in resolving delays or discrepancies.
• Assisting with Trade Policies & Procedures – Stay updated on global trade policies, documentation requirements, and best practices in import/export operations.

· Preparing Shipping Documents – Assist in preparing export and import documentation, including invoices, packing lists, bills of lading, certificates of origin, and customs declarations.

· Customs Compliance – Ensure all shipments comply with international trade regulations, customs laws, and documentation requirements.

· Coordinating with Freight Forwarders – Communicate with shipping lines, freight forwarders, and customs brokers to facilitate smooth cargo movement.

· Data Entry and Record Keeping – Maintain accurate records of shipments, tariffs, and customs documentation in company databases or ERP systems.

· Tracking and Reporting Shipments – Monitor shipment status, update internal teams and clients on delivery timelines, and assist in resolving delays or discrepancies.

· Assisting with Trade Policies & Procedures – Stay updated on global trade policies, documentation requirements, and best practices in import/export operations.