Tiyensha Mudalige
Auckland -,New Zealand
Summary
Finance and compliance professional with +5 years’ experience in lending, underwriting, and credit
services across banking, insurance, and financial services. Skilled in AML/CFT compliance, loan
application processing, fraud and risk awareness, and delivering customer-first outcomes. Adept at
balancing compliance with commercial goals and thriving in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Lending Consultant
Heartland Bank Limited
Newmarket, Auckland
06.2023 - Current
- Manage and process loan applications across consumer, motor, personal, and business products.
- Ensure compliance with AML, Responsible Lending, and company policies.
- Monitor applications for compliance and potential fraud risks.
- Build and maintain strong customer and business partner relationships.
Underwriter
AMP Insurance
04.2022 - 05.2023
- Conducted risk assessments and underwriting across domestic and SME portfolios.
- Applied compliance and fraud awareness in underwriting decisions.
- Partnered with brokers and internal teams to provide compliant insurance solutions.
- Analyzed client information to determine underwriting decisions and policy conditions.
Cards Lending Specialist
Latitude Financial Services
, Auckland
04.2019 - 04.2022
- Performed manual credit assessments for GEM Visa applications.
- Identified high-risk applications and ensured compliance with lending obligations.
- Delivered empathetic and compliant communication of outcomes.
- Analyzed customer credit reports and financial statements to assess risk profiles.
Customer Engagement Specialist
Noel Leeming
07.2018 - 04.2019
- Handled customer service and distribution support in a busy contact centre.
- Assisted in resolving customer inquiries and complaints effectively.
- Collaborated with sales teams to enhance customer experience initiatives.
Education
Bachelor of Arts - Education & Geography
University of Auckland
Auckland, NZ01.2016
Tertiary Foundation Certificate -
University of Auckland
Auckland, NZ01.2012
NCEA Level 2 & 3 -
Rosehill College
Papakura12-2010
Skills
- Loan application processing
- Manual credit assessment
- Underwriting
- AML/CFT compliance
- Risk awareness
- Stakeholder engagement
- High-volume case management
- Customer relationship management
- SLA adherence
- Strong communication in complex decisions
Volunteer Interests
- Volunteer tutoring for students in math and English
- Keen interest in financial crime prevention, fraud detection, and compliance best practices
- Enjoy continuous professional development, reading, and other well-being activities
Other Roles
- Senior Sales Assistant - Stevens - Manukau, Auckland - from Jan 2015 to Dec 2018
- Avon Sales Representative - South Auckland - from Jan 2009 to Dec 2018
- Student Teacher- Cosgrove School - Papakura, Auckland - from Jan to Dec 2018
- Teacher Aide - Rosehill College - Papakura, Auckland - from Jan to Dec 2017
- Relieving Teacher & Support Staff - Blossoms Educare - Manukau, Auckland - Jan 2011 to Dec 2015
- Team Member - Quality Sea Foods Takeaway - Papatoetoe, Auckland - Jan to Dec 2011
References
Available on request.
Timeline
Lending Consultant
Heartland Bank Limited
06.2023 - Current
Underwriter
AMP Insurance
04.2022 - 05.2023
Cards Lending Specialist
Latitude Financial Services
04.2019 - 04.2022
Customer Engagement Specialist
Noel Leeming
07.2018 - 04.2019
Bachelor of Arts - Education & Geography
University of Auckland
Tertiary Foundation Certificate -
University of Auckland
NCEA Level 2 & 3 -
Rosehill College