TJ CHOUHAN
Sunnyvale,AUCKLAND
Summary
Highly motivated Customer Service Supervisor with 5+ years of experience in retail and customer service. Proven abilty to resolve customer issues, manage teams and improve store operations. Passionate about providing outstanding customer experience, increasing company revenue and fostering a postive team environment. Adept at problem solving, leadership and multitasking in fast paced settings. Dedicated to making a positive impact in the retail and sales sector. Seeking opportunities to advance my career and build confidence. Adaptable and eager to develop new skills and gain valuable experience within your organization. Ready to contribute to the success of your company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Mobil Service Station
06.2019 - Current
- Delivered exceptional customer service ensuring high customer satisfaction.
- Oversaw cash flow and transactions, increasing company revenue through effective upselling.
- Managed daily store operations, including inventory management, stock ordering and quality control.
- Supervised and trained staff, improving team efficiency and service delivery.
Security Officer
Armourguard
10.2017 - 11.2018
- Ensured safety and security at events acting as a crowd controller
- Assisting customers with directions, hazard awareness and safety protocol.
- Working as a part of a team to maintain order and provide excellent customer service.
Team Member
Burger King Ltd
05.2016 - 11.2017
- Providing fast and friendly customer service in a high paced environment.
- Maintain accuracy and efficiency in handling orders under pressure.
Education
Diploma in IT & Computer Science - Networking
AWI International Education Group
Auckland01.2018
New Zealand Diploma in Information Technology Technical Support - Information Technology
AWI International Education Group
Auckland01.2017
Skills
- Time Management & Multitasking
- Conflict Resolution & Problem Solving
- Excellent Communication & Customer Service
- Team Leadership & Training
- Adaptability & working under pressure
- Microsoft Office suite
- Microsoft Visio
- SQL Server
- Troubleshooting
- Network Configuration
- Software & Hardware Installations
Certification
- ITIL Version 4 Foundation Course
- LCQ Certification
Reference Check
Gagandeep Singh, ADHB Security Officer (Team Leader), 0220414531
Personal Information
Visa Status: PERMANENT RESIDENT VISA
Professional Contour
Strategic thinking, analysis and presentation skills of a high standard., Understand buyer motivations and behaviors., I am a reliable person because if I am designated a task, I will ensure that it is done properly., I have shown this during any work I have been given., I am capable of producing work perfectly on time.
Timeline
Customer Service Supervisor
Mobil Service Station
06.2019 - Current
Security Officer
Armourguard
10.2017 - 11.2018
Team Member
Burger King Ltd
05.2016 - 11.2017
Diploma in IT & Computer Science - Networking
AWI International Education Group
New Zealand Diploma in Information Technology Technical Support - Information Technology
AWI International Education Group
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