Tāmehana Ngatai
Auckland, Bayswater,AUK
Summary
Versatile Administration Officer skilled in managing diverse tasks and competing priorities on a daily basis. Practiced at driving improvements to quality, productivity, and service, demonstrated over 2 years of Event Management experience.
Overview
6
6
years of professional experience
Work History
Helpdesk Assistant
Nielsen IQ
07.2020 - 05.2022
- Configured hardware, devices, and software to set up workstations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Trained new personnel regarding company operations, policies and services.
Operations Management
Delight Events
04.2018 - 07.2020
- Supported business growth through strategic planning and process development.
- Leveraged experience through vital management positions guiding business to success.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Created safe work environment by complying with safety, health and security requirements.
- Conducted incident investigations, participated in audits and collected data and information to maximize workplace safety.
- Managed administrative logistics of events planning, event booking and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Assessed client needs and developed plans to adequately address current and future objectives.
Volunteer Firefighter
FENZ
01.2018 - 10.2022
- Technical skills/competencies with high-risk situations and heavy machinery.
- Interior and exterior fire attack using water delivery systems
- Conducted thorough tests and inspections of gear, equipment, and tools to stay ready for every type of fire.
- Administered first aid and conducted emergent response management.
- Participated in rescue training exercises and in-class training to improve rescue knowledge.
- Training and spreading awareness about fire safety to public during local events
Retail Assistant
Resene Paints
01.2017 - 08.2019
- Used POS system to process sales, returns, online orders and gift card activations.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained and developed new employees for ease of transition into team.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Bachelor of Engineering Technology - Mechanical Engineering
Auckland University of Technology
Auckland, NZ11.2024
Certificate of Science And Technology - Engineering
Auckland University of Technology
Auckland, NZ01.2021
Skills
- Fast learner, Reliable and detail-oriented
- Customer Communication
- MS Office and able to program
- Crisis Management
- Staff Management
- Digital Databases
- Office Supplies and Inventory
Timeline
Helpdesk Assistant
Nielsen IQ
07.2020 - 05.2022
Operations Management
Delight Events
04.2018 - 07.2020
Volunteer Firefighter
FENZ
01.2018 - 10.2022
Retail Assistant
Resene Paints
01.2017 - 08.2019
Bachelor of Engineering Technology - Mechanical Engineering
Auckland University of Technology
Certificate of Science And Technology - Engineering
Auckland University of Technology
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