Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Talia Nelson-Tarawa

Rotorua,BOP

Summary

I am a Highly self motivated, and dedicated employee with excellent communication and interpersonal skills, seeking to re-enter the workforce. With 5 years of hospitality experience, I have developed strong problem-solving abilities and the ability to work efficiently under pressure. Committed to meeting deadlines and achieving satisfactory results within an organization. Adept at working effectively unsupervised, or as a team with a keenness to learn and gain new skills.

Overview

17
17
years of professional experience

Work History

Room Attendant

Novotel & Ibis Hotel Lakeside Rotorua
Rotorua, Rotorua
12.2018 - 02.2024
  • Maintained cleanliness and organization of rooms after guests' departure.
  • Cleaned and maintained furniture, stairways, and public areas
  • Maintained hygienic standards by regularly polishing windows, sanitizing bathrooms, and vacuuming carpets
  • Executed bed-making, sheet changing, and towel replacement according to organization guidelines.
  • Ensured guests were provided with a range of items including refreshments, snacks, tea and coffee, as well as bathroom amenities for their comfort
  • Efficiently addressed guest inquiries and resolved issues throughout the day.
  • Assisted in various hotel departments during periods of understaffing to alleviate workloads.
  • Reported lost-and-found items promptly to the supervisor or manager on duty.
  • Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
  • Provided guests with information about local attractions and services using a variety of resources.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
  • Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
  • Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.

Orchard Worker

Seeka Kiwi Fruit
, Te Puke
01.2007 - 04.2007
  • Picked kiwifruit, organized kiwifruit, worked as a team member
  • Collaborated with team members in order to maximize efficiency during harvest season.
  • Harvested fruits according to customer orders, ensuring that quality standards were met.

Education

National Certificate in Business Administration Level 3.- 4 - Information Technology

Employ Nz
Rotorua, NZ
06-2015

National Certificate in Computing Level 3 - Information Technology

Employ Nz
Rotorua
06-2015

Skills

  • Great people skills, able to build a rapport with people from all walks of life
  • Attention to detail
  • Team player
  • Computing skills
  • Internet/Social Media Knowledge
  • Administration experience
  • Customer Service
  • Communication skills
  • Multi-tasking
  • Adaptability
  • Flexibility
  • Reliability
  • Time management
  • Creativity
  • Problem-solving
  • Housekeeping
  • Able to assume responsibility, priorities workloads and make informed decisions

References

Olivia Waerea - Novotel and Ibis Supervisor 027 410 0943

Josie Witika - Employment Consultant 2018 027 511 5225

Timeline

Room Attendant

Novotel & Ibis Hotel Lakeside Rotorua
12.2018 - 02.2024

Orchard Worker

Seeka Kiwi Fruit
01.2007 - 04.2007

National Certificate in Business Administration Level 3.- 4 - Information Technology

Employ Nz

National Certificate in Computing Level 3 - Information Technology

Employ Nz

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Talia Nelson-Tarawa