Toafa Emile
Hamilton,WKO
Summary
Friendly Call Agent handles fast-paced call center settings. Offering excellence [Skill] and [Skill] abilities. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Hairdresser
Paris Hair And Beauty
01.2021 - 04.2022
Wash cut style hair
Hairdresser
Diva Hair And Beauty
01.2019 - 01.2022
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Call Center Operator
Phone Plus Lts
03.2005 - 01.2007
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
Education
Hairstyling
Varda Hair Academy
Hamilton, NZ12.2019
Skills
- Call Center Operations
- Verbal and Written Communication
- Data Gathering
- Sales Expertise
- Inbound Phone Call Management
- Strong Telephone Etiquette
- Professional Telephone Skills
- Critical Thinking
- Brand Representation
- Customer Communication
- Training and Development
- Problem-Solving Skills
- Customer Support
- Resolving Issues
- Providing Customer Support
- Technical Troubleshooting
- Customer Complaint Resolution
- Logging Call Information
- Answering Questions
- Product Knowledge
- Scripted Calls
- Understanding Customer Needs
- Conflict Resolution Techniques
- Call Transfers
Timeline
Hairdresser
Paris Hair And Beauty
01.2021 - 04.2022
Hairdresser
Diva Hair And Beauty
01.2019 - 01.2022
Call Center Operator
Phone Plus Lts
03.2005 - 01.2007
Hairstyling
Varda Hair Academy
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