Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toafa Emile

Hamilton,WKO

Summary

Friendly Call Agent handles fast-paced call center settings. Offering excellence [Skill] and [Skill] abilities. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

Hairdresser

Paris Hair And Beauty
01.2021 - 04.2022

Wash cut style hair

Hairdresser

Diva Hair And Beauty
01.2019 - 01.2022
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Call Center Operator

Phone Plus Lts
03.2005 - 01.2007
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Recommended products to customers, thoroughly explaining details.

Education

Hairstyling

Varda Hair Academy
Hamilton, NZ
12.2019

Skills

  • Call Center Operations
  • Verbal and Written Communication
  • Data Gathering
  • Sales Expertise
  • Inbound Phone Call Management
  • Strong Telephone Etiquette
  • Professional Telephone Skills
  • Critical Thinking
  • Brand Representation
  • Customer Communication
  • Training and Development
  • Problem-Solving Skills
  • Customer Support
  • Resolving Issues
  • Providing Customer Support
  • Technical Troubleshooting
  • Customer Complaint Resolution
  • Logging Call Information
  • Answering Questions
  • Product Knowledge
  • Scripted Calls
  • Understanding Customer Needs
  • Conflict Resolution Techniques
  • Call Transfers

Timeline

Hairdresser

Paris Hair And Beauty
01.2021 - 04.2022

Hairdresser

Diva Hair And Beauty
01.2019 - 01.2022

Call Center Operator

Phone Plus Lts
03.2005 - 01.2007

Hairstyling

Varda Hair Academy
Toafa Emile