Overview
Work History
Education
Skills
References
Timeline
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Toalepa Poloa

Auckland,AUK

Overview

13
13
years of professional experience

Work History

Front Counter Customer Service Representative

Ezi Car Rental
, Auckland
02.2025 - 07.2025
  • Greeted customers and assisted with rental inquiries and bookings.
  • Processed rental agreements using company software and verified customer information.
  • Managed cash transactions and handled payments for vehicle rentals.
  • Coordinated vehicle availability and scheduled pickups for customers efficiently.
  • Provided information on vehicle options, pricing, and rental policies to customers.
  • Accepted payments via cash, card, and check.
  • Handled returns and exchanges according to company policy.

Administrator

Rockgas Ltd
, Auckland
03.2024 - 12.2024
  • Managed email correspondence to ensure timely communication with clients.
  • Collected driver runsheets and applied unused gas credits to customer orders using Vertrax system.
  • Performed data entry and updated customer details accurately.
  • Handled filing tasks to maintain organized records.
  • Conducted inbound/outbound calls to address customer inquiries.

POS/Cashier Assistant

JD Sports
Manukau , Auckland
11.2023 - 02.2024
  • Cash handling
  • Customer service
  • Assisted in other departments, Textiles & BOH
  • Processing & stock take

Administrator/Voice Picker

Office Max
, Auckland
03.2022 - 06.2022
  • Email correspondence following up back to school orders.
  • Data entry
  • Pick/packing orders

Administartor/Payroll Officer

Hopkins Roofing Ltd
, Auckland
01.2019 - 01.2020
  • Process weekly payroll (Xero Software)
  • Data entry
  • Filing
  • Inbound/Outbound calls
  • Email correspondence

Administrator/Dispatcher

Carter's Manufacturing
, Auckland
08.2018 - 09.2018
  • Data entry
  • Handling Inbound/Outbound calls (confirming deliveries with customers)
  • Scheduling deliveries.
  • Filing
  • Email correspondence

Administartor/Payroll Officer

Genesis Youth Trust
, Auckland
11.2017 - 06.2018
  • Processing Payroll (Xero, an ace payroll system).
  • Bank reconciliation.
  • Accounts payable/receivable.
  • Data entry
  • Answering inbound calls

Administrator/RF Scanner

DHL
, Auckland
08.2017 - 10.2017
  • Creating, printing consignment notes
  • Data entry
  • RF scanning

Administrator/Dispatcher

GHL Towing
, Auckland
01.2017 - 06.2017
  • Data entry
  • Answering inbound/outbound calls (police and tow truck driver's)
  • Cash on delivery
  • Filing

Collections Officer (C.O.D)

FedEX Ltd
, Auckland
10.2012 - 10.2013
  • Customer service
  • IB/OB calls
  • Data entry (freight consignment notes)
  • Cash, check banking.

Education

Certificate in Business, Accounting Support Servic

Manukau Institute Technology
Auckalnd
01-2019

High School Diploma -

Aorere College
Mangere, NZ
12-2007

Skills

  • Data entry
  • Customer relationship management
  • Email correspondence
  • Customer service
  • Cash handling
  • Attention to detail
  • Time management
  • Problem solving
  • Team collaboration
  • Bank reconciliation
  • Payroll administration

References

  • Tala Tupuivao

Ph: 0212137645

Email: tala.tupuivao1988@gmail.com

Ezi Car Rental - Team Leader

  • Shaniece Wolfgramm

Ph: 0272177256

Email:

Rockgas – Branch Manager

  • Catherine Hill

Ph: 0273587207

Email: Trudatcat625@gmail.com

JD Sports – Store Manager

  • Kyzah Toailoa

Ph: 02108434867

Email: kyzah@hopkinsroofing.co.nz

Hopkins Roofing Ltd – Contracts Manager 

Timeline

Front Counter Customer Service Representative

Ezi Car Rental
02.2025 - 07.2025

Administrator

Rockgas Ltd
03.2024 - 12.2024

POS/Cashier Assistant

JD Sports
11.2023 - 02.2024

Administrator/Voice Picker

Office Max
03.2022 - 06.2022

Administartor/Payroll Officer

Hopkins Roofing Ltd
01.2019 - 01.2020

Administrator/Dispatcher

Carter's Manufacturing
08.2018 - 09.2018

Administartor/Payroll Officer

Genesis Youth Trust
11.2017 - 06.2018

Administrator/RF Scanner

DHL
08.2017 - 10.2017

Administrator/Dispatcher

GHL Towing
01.2017 - 06.2017

Collections Officer (C.O.D)

FedEX Ltd
10.2012 - 10.2013

Certificate in Business, Accounting Support Servic

Manukau Institute Technology

High School Diploma -

Aorere College
Toalepa Poloa