Toalepa Poloa
Auckland,AUK
Overview
13
13
years of professional experience
Work History
Front Counter Customer Service Representative
Ezi Car Rental
, Auckland
02.2025 - 07.2025
- Greeted customers and assisted with rental inquiries and bookings.
- Processed rental agreements using company software and verified customer information.
- Managed cash transactions and handled payments for vehicle rentals.
- Coordinated vehicle availability and scheduled pickups for customers efficiently.
- Provided information on vehicle options, pricing, and rental policies to customers.
- Accepted payments via cash, card, and check.
- Handled returns and exchanges according to company policy.
Administrator
Rockgas Ltd
, Auckland
03.2024 - 12.2024
- Managed email correspondence to ensure timely communication with clients.
- Collected driver runsheets and applied unused gas credits to customer orders using Vertrax system.
- Performed data entry and updated customer details accurately.
- Handled filing tasks to maintain organized records.
- Conducted inbound/outbound calls to address customer inquiries.
POS/Cashier Assistant
JD Sports
Manukau , Auckland
11.2023 - 02.2024
- Cash handling
- Customer service
- Assisted in other departments, Textiles & BOH
- Processing & stock take
Administrator/Voice Picker
Office Max
, Auckland
03.2022 - 06.2022
- Email correspondence following up back to school orders.
- Data entry
- Pick/packing orders
Administartor/Payroll Officer
Hopkins Roofing Ltd
, Auckland
01.2019 - 01.2020
- Process weekly payroll (Xero Software)
- Data entry
- Filing
- Inbound/Outbound calls
- Email correspondence
Administrator/Dispatcher
Carter's Manufacturing
, Auckland
08.2018 - 09.2018
- Data entry
- Handling Inbound/Outbound calls (confirming deliveries with customers)
- Scheduling deliveries.
- Filing
- Email correspondence
Administartor/Payroll Officer
Genesis Youth Trust
, Auckland
11.2017 - 06.2018
- Processing Payroll (Xero, an ace payroll system).
- Bank reconciliation.
- Accounts payable/receivable.
- Data entry
- Answering inbound calls
Administrator/RF Scanner
DHL
, Auckland
08.2017 - 10.2017
- Creating, printing consignment notes
- Data entry
- RF scanning
Administrator/Dispatcher
GHL Towing
, Auckland
01.2017 - 06.2017
- Data entry
- Answering inbound/outbound calls (police and tow truck driver's)
- Cash on delivery
- Filing
Collections Officer (C.O.D)
FedEX Ltd
, Auckland
10.2012 - 10.2013
- Customer service
- IB/OB calls
- Data entry (freight consignment notes)
- Cash, check banking.
Education
Certificate in Business, Accounting Support Servic
Manukau Institute Technology
Auckalnd 01-2019
High School Diploma -
Aorere College
Mangere, NZ12-2007
Skills
- Data entry
- Customer relationship management
- Email correspondence
- Customer service
- Cash handling
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Bank reconciliation
- Payroll administration
References
- Tala Tupuivao
Ph: 0212137645
Email: tala.tupuivao1988@gmail.com
Ezi Car Rental - Team Leader
- Shaniece Wolfgramm
Ph: 0272177256
Email:
Rockgas – Branch Manager
- Catherine Hill
Ph: 0273587207
Email: Trudatcat625@gmail.com
JD Sports – Store Manager
- Kyzah Toailoa
Ph: 02108434867
Email: kyzah@hopkinsroofing.co.nz
Hopkins Roofing Ltd – Contracts Manager
Timeline
Front Counter Customer Service Representative
Ezi Car Rental
02.2025 - 07.2025
Administrator
Rockgas Ltd
03.2024 - 12.2024
POS/Cashier Assistant
JD Sports
11.2023 - 02.2024
Administrator/Voice Picker
Office Max
03.2022 - 06.2022
Administartor/Payroll Officer
Hopkins Roofing Ltd
01.2019 - 01.2020
Administrator/Dispatcher
Carter's Manufacturing
08.2018 - 09.2018
Administartor/Payroll Officer
Genesis Youth Trust
11.2017 - 06.2018
Administrator/RF Scanner
DHL
08.2017 - 10.2017
Administrator/Dispatcher
GHL Towing
01.2017 - 06.2017
Collections Officer (C.O.D)
FedEX Ltd
10.2012 - 10.2013
Certificate in Business, Accounting Support Servic
Manukau Institute Technology
High School Diploma -
Aorere College