Tobias Moreno Mondi
Titahi Bay,WGN
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, good communication skills, and positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Employee
Whitby Co-Op
09.2022 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Retail Worker Casual
Empire Skate Shop
11.2021 - 11.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
Hospitality Worker Casual
Viva Mexico
02.2021 - 08.2022
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Education
NCEA Level 1 & 2 -
Hutt Valley High School
10.2021
Skills
- Customer Service
- Positive attitude
- Relationship building
- Store maintenance
Certification
Health and Safety, 05/01/21, In the Health and Safety Course they taught me how to assess a situation or environment and make sure that it is work-safe.
Languages
Spanish
Personal Information
Date of Birth: 12/17/04
Timeline
Front of House Employee
Whitby Co-Op
09.2022 - Current
Retail Worker Casual
Empire Skate Shop
11.2021 - 11.2022
Hospitality Worker Casual
Viva Mexico
02.2021 - 08.2022
NCEA Level 1 & 2 -
Hutt Valley High School
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