Toby Phillips
Whanganui
Summary
A compassionate, people-centered professional with over 6 years of experience in both retail management and community support. Currently studying towards a Bachelor of Nursing, I’m passionate about delivering care that upholds mana and supports the hauora of individuals and whānau. I bring a calm, empathetic approach to my work, whether leading teams, supporting vulnerable communities, or learning in clinical settings. Guided by the values of respect, integrity, and inclusivity, I’m committed to culturally responsive practice and building strong, trusting relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Support Worker
NZCL
02.2025 - Current
- Developed strong interpersonal relationships in a home setting with two teenage boys with various intellectual disability needs, earning their trust and respect through consistent empathy and understanding.
- Developed strong awareness of others around me through consistent training to de escalate violent situations.
- Trained in re directing clients attention to avoid triggers or unwanted situations.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Drove clients safely to social activities and appointments.
Community Support Worker
Community Support Worker Brackenridge
11.2024 - 01.2025
- Followed and evaluated individualized support care plans to increase personal development.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Completed Personal Cares For Clients.
- Administered medication in accordance with house guidelines to patients.
Store Manager
Bed Bath N' Table
08.2020 - 09.2023
- Overall Store Management
- Staff Training, coaching, including conflict resolution
- Selling, KPIs, coordinating rosters
- VM tasks
- Exemplary customer service
- Lead a team of 6, and remained available to support our neighboring store in Riccarton at management level.
Assistant Store Manager
Bed Bath N' Table
03.2019 - 07.2020
- Working closely with the Store Manager to maintain a high volume retail store
- Daily conference calls, and hosted monthly meetings with regional managers
- Following company protocol to increase store profitability
- Delegating tasks to a team of 6
- Preparing reports to present to staff
- Performance coaching and KPI reviews
Assistant Store Manager
Lighting Direct
05.2018 - 03.2019
- Liaising with tradespeople and electrical service providers
- Working towards KPI targets
- Maintaining a lighting showroom
- Working with customers to help with all lighting needs
- Building rapport with all visitors
- Product knowledge and regular training in store with staff
Assistant
Spotlight
10.2013 - 02.2017
- Merchandising
- Setting up enticing displays to showcase new or promotional stock
- Providing advise on furnishings such as drapes, blinds, upholstery and all other products in store
- Inwards stock, accepting and checking deliveries, invoicing
Education
Bachelor's - Nursing
UCOL
Whanganui, NZ08-2028
Health and Wellbeing Level 4 - undefined
UCOL
04.2018
First Place - Social Studies
WBHS
12.2009
English
WBHS
WhangareiSkills
- Medication Administration
- Medi Map Competent
- Least Restrictive Training
- Handover and Notes Competent
- Positive Behavior Support
- Nutrition Support
- Recreational Activities
- Transportation Assistance
- Endorsements From Customers
- Family Engagement
Certification
Current Red Cross First Aid and CPR certificate
Timeline
Community Support Worker
NZCL
02.2025 - Current
Community Support Worker
Community Support Worker Brackenridge
11.2024 - 01.2025
Store Manager
Bed Bath N' Table
08.2020 - 09.2023
Assistant Store Manager
Bed Bath N' Table
03.2019 - 07.2020
Assistant Store Manager
Lighting Direct
05.2018 - 03.2019
Assistant
Spotlight
10.2013 - 02.2017
Health and Wellbeing Level 4 - undefined
UCOL
First Place - Social Studies
WBHS
English
WBHS
Bachelor's - Nursing
UCOL
Similar Profiles
KARMJEET KAURKARMJEET KAUR
Community Support Worker at NZCLCommunity Support Worker at NZCL
Amanda NgulubeAmanda Ngulube
Support Worker/Caregiver at NZCLSupport Worker/Caregiver at NZCL
Ganesh MallaGanesh Malla
Community Support Worker at NZCLCommunity Support Worker at NZCL
Benjamin GrayBenjamin Gray
Machine Operator at Tasman TanningMachine Operator at Tasman Tanning
Kris LiKris Li
Assistant Manager at New York DeliAssistant Manager at New York Deli