Todd Austin

• Maintained a high level of professionalism and customer service while interacting with clients during pick-up and drop-off times.

Delivering palletised freight,communication with other,

• Ensured compliance with company policies and transportation regulations for safe and efficient delivery services.
• Unloading and loading of trucks and driving a forklift.

• Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
• Enhanced delivery efficiency by optimizing routes and time management strategies.
• Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
• Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
• Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
• Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
• Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
• Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.
• Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
• Assisted customers with package tracking inquiries, providing accurate information on delivery status.
• Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
• Safely loaded items into delivery vehicle to minimize damage while in transit.

• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Increased warehouse efficiency by implementing new inventory management systems and procedures.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.

• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
• Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.