Todd Champion
Auckland,AUK
Summary
My name is Todd Champion, I am thirty-three years old and have worked in retail/management for the last fifteen years. I have worked in a diverse range of fashion and department stores, from weekend casual wear to made to measure suits. I have worked for international brands such as Ben Sherman, Ted Baker, Hugo Boss and Armani Collezioni which has given me an appreciation for high quality fabrics and bespoke designs. I have worked in teams with people from diverse backgrounds, people who communicate differently and have different ideas. This has given me in-depth knowledge of what makes a strong and communicative team. I work well under pressure. I am process orientated and like to set up systems that are easily implemented by my team. I am self-driven, enthusiastic, and passionate and strive for the highest level of customer experience.
Overview
10
10
years of professional experience
Work History
STORE MANAGER
RODD AND GUNN
Auckland, AUK
04.2022 - Current
- Financial increase year on year
- Two of my assistant managers were promoted to managers
- Achieving monthly KPI's
- Achieved low stock shrinkage
- Running of store operations
- Standing in while Store Manager is absent
- Maintaining and gaining new customer base
- Running customer database
- Analysing weekly reports for Head Office
- Stock Management
- Visual Merchandising
- Supporting the team to reach daily KPI's
- Managing different personality types
- Rostering and time sheet administration
- Executing Rodd and Gunn VIP Events
- Achievements: Achieving budget year on year, retaining staff, 2 x assistant managers being promoted, leadership training courses, engaging with staff to encourage connection and culture.
ASSISTANT MANAGER
REMBRANDT SHORTLAND STREET
Auckland, AUK
04.2021 - 04.2022
- Achieving monthly KPI's
- Running of store operations
- Standing in while Store Manager is absent
- Maintaining and gaining new customer base
- Running customer database
- Analysing weekly reports for Head Office
- Stock Management
- Inventory reports to ensure stock levels for sales
- Visual Merchandising based on sales reports
- Knowledge of high-end materials and made to measure fittings
- Personal professionalism that reflects the high-end brand
- Achievements: High level of customer rapport, retaining and gaining customer base, made to measure sales, achieving monthly budgets and motivating my team to reach KPI's.
ASSISTANT MANAGER
GENERAL PANTS
Auckland, AUK
08.2020 - 04.2021
- Large store and team management
- Achieving monthly KPI's
- Running of store operations
- Standing in while Store Manager is absent
- Maintaining and gaining new customer base
- Running customer database
- Analysing weekly reports for Head Office
- Stock Management
- Visual Merchandising
- Supporting the team to reach daily KPI's
- Managing different personality types
- Rostering and time sheet administration
- Achievement: Running entire store and team during busy Christmas and New Year period while manager was on leave
- Reached big budgets during Christmas period
- Managing large amounts of stock replenishment and deliveries.
STORE MANAGER
MJ BALE
09.2018 - 07.2020
- Achieving monthly KPI's
- Running of store operations
- Standing in while Store Manager is absent
- Maintaining and gaining new customer base
- Running customer database
- Analysing weekly reports for Head Office
- Stock Management
- Visual Merchandising
- Supporting the team to reach daily KPI's
- Managing different personality types
- Rostering and time sheet administration
- Achievements: Recruitment, staff performance reviews, personal development leader, customer C.A.R.E manager for two states, retaining all staff while overall manager, worked though Melbourne COVID lockdown as the MJ Bale Australian Sales Order Manager - organising stock and sales for all online orders.
HEAD OF MENSWEAR DEPARTMENT
SMITH AND CAUGHEY'S LTD
NEWMARKET
03.2018 - 06.2018
- Responsible for the daily managing of staff and the assigning of duties
- Managing and motivating staff to increase sales and ensure store efficiency
- Providing direction and appropriate feedback to the team while creating a positive and productive store environment
- Managing up to six staff members
- Be passionate about providing exceptional customer service and ensures the team are customer-centric and relentless about exceeding expectations
- Able to challenge myself to achieve company and personal objectives
- Analysing store sale figures
- Maintaining awareness of market trends and monitoring local competitors
- Managing budgets set by Head Buyer
- Stock taking and management
- Maintaining accurate records of all pricings, sales and activity reports
- Responding to and comments and resolving customer complaints
- Knowledge of working with brands and their guidelines
- Proven track record of increasing sales and turnover
- Acknowledgement of increase in sales from the Department Buyer
- Able to inspire store staff to keep ahead of the competition
- Positive feedback of my performance from the Newmarket, Store Manager
- Ability to increase profitability through excellent service and the effective management of retail space.
SUIT SPECIALIST
SMITH AND CAUGHEY'S LTD
QUEEN ST
01.2014 - 03.2018
- Going the extra mile to give customers a positive shopping experience
- Working in a diverse team
- Keeping the retail floor at a high standard
- Building a made to measure client base
- Merchandising luxury brands
- Rembrandt trained tailor
- Stock management
- Stock room organisation
- Up to date international and domestic trends
- Impeccable product knowledge and training
- Training of new staff
- Daily management of all staff breaks
- Achievements: Biggest sale to date $8,000, I was nominated to be the Menswear Department coach and health and safety officer, being selected for the Rembrandt - Made to Measure training in Wellington
- Customers complementing my customer service to my manager, created strong relationships with suppliers.
LOSS PREVENTION TEAM
SMITH AND CAUGHEY'S LTD
QUEEN STREET
01.2015 - 01.2018
- The sole person to open the store, three hours before the store opens
- Carrying out operations such as: Unlocking fire escapes
- Turning on lifts and escalators
- Ensuring the building is safe and secure
- Ensuring all fire exits are clear
- Routinely opening doors for contractors
- Monitored CCTV camera network to ensure staff safety
- Identified property damage and safety risks
- Logging incidents and required property maintenance
- Secured staff-only entry
- Provided a warm, friendly, and professional welcome for staff on arrival
- Eliminating risk to staff and the building
- Defused dangerous situations that may have led to incidents
- Gaining responsibility from casual assistant to permanent sole key holder
- There were no high-risk incidents under my supervision
- Gained respect from top management
- I was a reliable team member.
Education
NCEA Level One & Level Two -
Rosehill College
Papakura, NZSkills
- High level of communication skills
- Teamwork
- Problem solving and solution based
- Building relationships
- Punctuality
- Positive attitude
- Trustworthy
- Leads by example
- Target and KPI driven
- Strategic thinker
- Motivating and supporting teams
Accomplishments
- RODD AND GUNN - Achieving budget year on year
- RODD AND GUNN - Retaining staff
- RODD AND GUNN - 2 x assistant managers being promoted
- RODD AND GUNN - Leadership training courses
- RODD AND GUNN - Engaging with staff to encourage connection and culture
- REMBRANDT - High level of customer rapport
- REMBRANDT - Retaining and gaining customer base
- REMBRANDT - Made to measure sales
- REMBRANDT - Achieving monthly budgets
- REMBRANDT - Motivating my team to reach KPI's
- GENERAL PANTS - Running entire store and team during busy Christmas and New Year period
- GENERAL PANTS - Reached big budgets during Christmas period
- GENERAL PANTS - Managing large amounts of stock replenishment and deliveries
- MJ BALE - Recruitment
- MJ BALE - Staff performance reviews
- MJ BALE - Personal development leader
- MJ BALE - Customer C.A.R.E manager for two states
- MJ BALE - Retaining all staff while overall manager
- MJ BALE - Worked through Melbourne COVID lockdown as the MJ Bale Australian Sales Order Manager - organising stock and sales for all online orders
- SMITH AND CAUGHEY'S LTD - Biggest sale to date $8,000
- SMITH AND CAUGHEY'S LTD - Nominated to be the Menswear Department coach and health and safety officer
- SMITH AND CAUGHEY'S LTD - Selected for the Rembrandt - Made to Measure training in Wellington
- SMITH AND CAUGHEY'S LTD - Customers complementing my customer service to my manager
- SMITH AND CAUGHEY'S LTD - Created strong relationships with suppliers
Timeline
STORE MANAGER
RODD AND GUNN
04.2022 - Current
ASSISTANT MANAGER
REMBRANDT SHORTLAND STREET
04.2021 - 04.2022
ASSISTANT MANAGER
GENERAL PANTS
08.2020 - 04.2021
STORE MANAGER
MJ BALE
09.2018 - 07.2020
HEAD OF MENSWEAR DEPARTMENT
SMITH AND CAUGHEY'S LTD
03.2018 - 06.2018
LOSS PREVENTION TEAM
SMITH AND CAUGHEY'S LTD
01.2015 - 01.2018
SUIT SPECIALIST
SMITH AND CAUGHEY'S LTD
01.2014 - 03.2018
NCEA Level One & Level Two -
Rosehill College