Live Togisala Melei
Lower Hutt,WGN
Summary
Experienced with providing compassionate assistance and support to community members. Utilizes effective communication and active listening to understand and address individual needs. Track record of successfully implementing tailored support plans and crisis intervention strategies.
Overview
9
9
years of professional experience
Work History
Community Support Worker
Spectrum Care Limited
03.2022 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Front Desk Receptionist
Youth Hostel Association
06.2018 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Night Manager
Youth Hostel Associations
04.2016 - 12.2018
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Education
Certificate - Tourism, Hotel and Airline operations level 4
Travel Careers And Training
12-2017
New Zealand certificate - Tourism Level 4
Travel Careers And Training
12-2017
Bishop Viard College
12.2014
Skills
- Behavioral support
- Disability Awareness
- Transportation Assistance
- Individualized support
- Family engagement
- Social integration
- Multitasking
- Teamwork and Collaboration
- Relationship Building
- Emotional awareness
- Excellent Communication
- Problem-Solving
Languages
English
Fluent
Samoan
Not fluent
Personal Information
- Date of Birth: 10/08/96
- Nationality: Samoan
- Driving License: Full Drivers License
References
High School References:
- Karl McLenan, Whanau Leader, Bishop Viard College, 021 166 0679
Spectrum Care References:
- Yogun Sharavanan, Wellington Aspirations Team Leader 021 898 3726
- Nivetha Rajamannar, Child Youth Respite Team Leader 021 058 3013
Youth Hostel Associations References:
- Lisa Gebbels, Operations Manager 027 268 0060
Hobbies and Interests
- Studying
- Getting to know lots of new people from different cultural backgrounds
- Going out with friends occasionally
- Training at the gym
- Travelling
- Currently working towards attending Police Collage
Timeline
Community Support Worker
Spectrum Care Limited
03.2022 - Current
Front Desk Receptionist
Youth Hostel Association
06.2018 - 12.2021
Night Manager
Youth Hostel Associations
04.2016 - 12.2018
Bishop Viard College
Certificate - Tourism, Hotel and Airline operations level 4
Travel Careers And Training
New Zealand certificate - Tourism Level 4
Travel Careers And Training
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