Toia Aivale
East Tamaki,AUK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accepts any given challenge and adapts well to new tasks and environments. Experienced in following detailed instructions and maintaining a safe and organized workspace. Hardworking team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Warehouse Operator
AFDC
11.2022 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used forklifts and pallet jacks to relocate products.
- Completed over 100 customer orders each day in warehouse setting.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Coordinated receiving process and managed dock to efficiently unload trucks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Crew Member
McDonald's Restaurant
12.2008 - 08.2014
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Worked efficiently in a timely manner to serve numerous customers.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
Liaison Officer
ADRA Samoa
04.2006 - 12.2006
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Collaborated with other departments, identifying and addressing areas needing improvement
Education
Bachelor of Arts - Criminology
University of Auckland
Auckland, NZGED -
National University of Samoa
Samoa12.2006
Skills
- Customer Order Fulfillment
- Critical Thinking
- General Housekeeping
- Professional Relationships
- Warehouse Organization
- Handheld Scanners
- Team Goals
- Work Assignments
- Lifting and Sorting
- Product Placement
- Social Perceptiveness
- Safety Compliance
Certification
- Powered Centre Pallet Truck License
- Reach Truck
Languages
Samoan
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Operator
AFDC
11.2022 - Current
Crew Member
McDonald's Restaurant
12.2008 - 08.2014
Liaison Officer
ADRA Samoa
04.2006 - 12.2006
Bachelor of Arts - Criminology
University of Auckland
GED -
National University of Samoa
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