Tolofi Filisione
Clendon Park,Auckland
Summary
I would describe myself as a hardworking individual who enjoys taking on new challenges. I am capable of dealing politely and efficiently with staff, offering excellent skills in patient relations, support for staff and managing patient flow. I am very meticulous in completing assignments and always ready to help team members. Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously and always ready to be a team player and achieve goals.
Overview
25
25
years of professional experience
Work History
Medical Receptionist
Local Doctors
04.2022 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies.
- Providing customer service, creating a welcoming atmosphere for patients and their families.
- Implementing appointment reminder system through phone calls or text messages.
- Invoicing patients accurately in line with charging guidelines.
Shop Manager
Finz Second Hand Clothing
03.1999 - 09.2003
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Book keeping and filing returns.
Education
Small Business Management And Administration -
Enterprise Training
Manukau10.1999
High School Diploma -
Sacred Heart College
Lower Hutt, NZ12.1987
Skills
- Payment Collection
- Medical Office Administration
- Medical Billing
- Patient Scheduling/Appointments
- Electronic Medical Records
- Front Desk Operations
- Patient Registration
- Attention to Detail
- Customer Service
- Multitasking
- Active Listening
- Adaptability
- Professionalism
- Electronic Recordkeeping
- Organization and Time Management
Timeline
Medical Receptionist
Local Doctors
04.2022 - Current
Shop Manager
Finz Second Hand Clothing
03.1999 - 09.2003
Small Business Management And Administration -
Enterprise Training
High School Diploma -
Sacred Heart College
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