Tom Darby

Having been working at RNZYS for the past 4 years on and off, primarily in FOH, I have a wide range of experience in a variety of different services. I was made a FOH supervisor in February of this year and then furthermore an Event assistant in Late April, broadening my approach to both aspects of the workplace and also providing me with vital skills in event organization and management.

• Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
• Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
• Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
• Performed cash handling activities and secured nightly bank deposits.
• Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
• Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
• Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
• Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.
• Engineered solution's by implementing new systems and ways of thinking to everyday tasks, always seeking multiple perspectives while doing so.

Learnt basic printing and marketing skills during my short time here. Also assisted in delivery driving of packaged products and also assisting in picking up and organising new stock coming in. Summer Job post my final year of Highschool.