Tom Nelson
Wellington,Paraparaumu
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
8
8
years of professional experience
Work History
Project Delivery Lead
One NZ
2022.07 - Current
- Project Management: Proficient in utilizing various project management methodologies such as Agile, Prince2 and Waterfall to deliver projects on time and within budget.
- Leadership: Experienced in leading cross-functional teams, providing clear direction, and empowering team members to achieve great results.
- Stakeholder Engagement: Skilled in building and maintaining strong relationships with stakeholders at all levels to ensure alignment of goals and priorities throughout the project lifecycle.
- Communication: Effective communicator with strong verbal and written communication skills, capable of conveying complex ideas and information clearly and concisely
- Reduced project risks through proactive risk identification, assessment, and mitigation strategies.
Managed Services Co-ordinator
Vodafone
2016.07 - 2022.07
- Interpret Enterprise and Government request into internal service requests and manage end to end, consistently Met KPI of 100% reply rate within 4 hours.
- Creating and maintaining strong interpersonal relationships with external/internal stakeholders.
- Procurement of hardware for Enterprise and government customers complex solutions.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Education
Bachelor of Business -
Massey University
Palmerston North05.2012
Skills
- Project Scheduling
- Scope Management
- Scrum Master
- Business Analysis
- Technical understanding
- Teamwork and Collaboration
- Stakeholder Management
- Problem-solving abilities
Work Examples
- Successfully transitioned 3000 users from Airwatch to Intune for a Government client.
- Deployed TaaS services to 98 sites for a government client.
- Successfully migrated Corporate clients head office to new flagship heritage building.
- Lead a one year project to diversify a customers network for added redundancy with over 22 site migrations to newly established network.
Timeline
Project Delivery Lead
One NZ
2022.07 - Current
Managed Services Co-ordinator
Vodafone
2016.07 - 2022.07
Bachelor of Business -
Massey University
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