Tom Wilson

Very busy and fast paced BMW Specialist, in house workshop and also provides parts to external retail customers and trade workshops.

• Answered workshop, trade and retail parts enquiries through email, phone and face to face.
• Procuring parts needed in the workshop from overseas, making sure we have a good mark-up while ensuring we are still competitively priced.
• Streamlined parts ordering process by building rapport with suppliers and maintaining up-to-date knowledge of inventory.
• Daily EFTPOS banking and cash banking at the end of the month.
• Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
• Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
• Developed comprehensive understanding of software systems used for identifying parts, ordering, invoicing, and record-keeping purposes.
• Assisted with training new team members, sharing insights and best practices learnt from years of experience.
• Unpack stock orders, label and locate them in the warehouse correctly.

Busy company that hires elevated work platform machines to builders and painters etc.

• Organised the efficient delivery and pick up of EWP machines.
• Tracked delivery and notified customers of status or potential delays.
• Collaborated with sales representatives to address client concerns.
• Answer phone, email and face to face enquiries regarding EWP machines.
• Ensure faulty machines were promptly swapped out and assessed and fixed by our workshop in a timely manner.
• Verify all machines had an up to date E-cert.

Automotive parts supplier for trade workshops and retail customers.

• Provide excellent customer service, face to face and over the phone - while handling payments and invoicing.
• Taking and placing orders while organising courier deliveries to customers in a timely manner.
• Processing returns and faulty products.
• Implementing technical and customer service training for new employees to ensure that they are supported and comfortable in our working environment.
• Collaborating with my team and positively contributing thoughts and ideas towards increased sales to ensure we reach our targets.

• Ordering, unloading and accounting for stock.
• Customer service, face to face and over the phone.
• Procuring parts from overseas.
• Dealing with suppliers.
• Building relationships.
• Invoicing.

• Restocking chillers and bars during busy race day functions.
• Using EFTPOS and handling money.
• Stock-takes.
• Pouring beers.