TOMAS BUE KESSEL
Northpark,New Zealand
Summary
Professional with proven track record in service management, known for ensuring operational efficiency and exceptional customer satisfaction. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in conflict resolution, process improvement, and staff training, with keen ability to motivate and lead teams toward success.
Overview
12
12
years of professional experience
Work History
Service Supervisor
Gilmours Manukau
03.2025 - Current
- Identifying and investigating service issues, resolving complaints and ensuring compliance with internal processes, whilst upholding a professional standard for the various customers and businesses.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated scheduling and task assignments to optimize team performance and resource allocation.
Handling agent
Aviator, Sola Airport
01.2014 - 03.2025
- Managed passenger check-in processes to enhance efficiency and reduce wait times.
- Trained new agents on customer service protocols and operational procedures.
- Streamlined communication between ground crew and flight operations for improved coordination.
Teaching Assistant
Norwegian University of Life Sciences
08.2022 - 12.2022
- Assistant teacher for first-year master’s student in “International Relations Theory”. Led class discussions about that week’s theory, i.e. realism, liberalism, constructivism, and linked it up to contemporary global topic.
Intern
Centre for Community-Based Policing and Post-Conflict Police Reform
08.2022 - 12.2022
- Intern at ICT4COP at NMBU. Helped maintain the webpage, run its social media, as well as partake in various meeting with stakeholders, hold seminars, and plan events.
- Assisted in developing community outreach programs to enhance public engagement in policing initiatives.
- Conducted research on post-conflict police reform best practices and contributed to policy recommendations.
Education
Postgraduate teaching qualifications -
University of Oslo
Oslo, Norway 06.2024
Master’s degree - International Relations
Norwegian University of Life Science
Ås, Norway 06.2023
Bachelor’s degree - Global Studies
University of Auckland
Auckland, New Zealand 07.2021
One-year study - Intercultural Communications
Hald International Centre
06.2017
Skills
- Complaint handling
- Task delegation
- Workforce planning
- Excellent personal service experience
- Critical thinking
- Analytical approach
Language
Norwegian - Mother tongue
English - Fluent
Japanese - Moderate
OTHER
Key information: Easily adaptable | High analytical skills | Good people skills and proactive | Lively and engaging
Timeline
Service Supervisor
Gilmours Manukau
03.2025 - Current
Teaching Assistant
Norwegian University of Life Sciences
08.2022 - 12.2022
Intern
Centre for Community-Based Policing and Post-Conflict Police Reform
08.2022 - 12.2022
Handling agent
Aviator, Sola Airport
01.2014 - 03.2025
One-year study - Intercultural Communications
Hald International Centre
Postgraduate teaching qualifications -
University of Oslo
Master’s degree - International Relations
Norwegian University of Life Science
Bachelor’s degree - Global Studies
University of Auckland
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