Tomasi Tawakilai
Porirua,WGN
Summary
Proven track record in enhancing operational efficiency and team cohesion, notably at Jireh Gracies Ltd. Expert in planning routes and fostering excellent communication, I significantly improved training programs and delivery outcomes. Demonstrated ability to meet tight deadlines and elevate customer service standards, embodying dependability and a results-driven approach.
Overview
9
9
years of professional experience
Work History
Driver Trainer
Jireh Gracies Ltd
09.2021 - Current
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
Courier Contractor
Post Haste Couriers
07.2017 - 09.2021
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
Security Officer
Recon Security
04.2015 - 08.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Commercial Mover
FIL Limited
10.2016 - 03.2017
- Contributed to a safe work environment by adhering to company policies and OSHA regulations at all times.
- Reduced potential damages through careful handling and proper packing techniques for fragile items.
- Demonstrated flexibility in adapting to changing schedules or unexpected circumstances during complex commercial moves.
- Efficiently coordinated with other team members to load/unload trucks quickly, maximizing use of available resources.
- Enhanced client satisfaction by providing professional, courteous service during all aspects of the move.
- Established trust with clients through consistent punctuality, reliability, and professionalism during each move.
- Managed time effectively, completing projects within established deadlines while maintaining high-quality service standards.
- Prepared furniture and equipment for safe transport by disassembling and properly wrapping each piece.
Education
Bachelor Of Music Studies - Music Education
Whitirea
Porirua, WGN10.2014
Skills
Updating logs
Timeline
Driver Trainer
Jireh Gracies Ltd
09.2021 - Current
Courier Contractor
Post Haste Couriers
07.2017 - 09.2021
Commercial Mover
FIL Limited
10.2016 - 03.2017
Security Officer
Recon Security
04.2015 - 08.2017
Bachelor Of Music Studies - Music Education
Whitirea
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