Tomasi Tawakilai
Elsdon,WGN
Summary
Dedicated delivery driver with a strong focus on customer satisfaction, route management, and safety compliance. Proven ability to resolve inquiries promptly and maintain operational standards.
Dependable Driver with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Hardworking employee enthusiastic about learning management skills inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Delivery Driver
The Warehouse Group
Porirua, WGN
02.2025 - Current
- Navigated delivery routes efficiently, ensuring timely arrivals and customer satisfaction.
- Managed vehicle maintenance and safety checks to uphold operational standards.
- Assisted in training new drivers on company protocols and best practices.
- Coordinated with warehouse staff to streamline loading processes for faster deliveries.
- Communicated with customers regarding delivery schedules and any potential delays.
- Resolved customer inquiries and complaints promptly, maintaining positive relationships.
- Monitored inventory levels during deliveries, ensuring accurate stock management at locations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
Courier
Post Haste Couriers
Wellington, WGN
08.2018 - 09.2022
- Delivered packages efficiently across diverse routes, ensuring timely service and customer satisfaction.
- Maintained accurate delivery logs and records to support operational transparency and accountability.
- Collaborated with dispatch team to optimize delivery schedules and reduce turnaround times.
- Trained new couriers on best practices for safe driving and package handling techniques.
- Streamlined route planning processes, enhancing overall delivery efficiency through effective navigation strategies.
- Implemented feedback mechanisms to gather customer insights and improve service quality continuously.
- Monitored vehicle maintenance schedules to ensure reliability and compliance with safety regulations.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and service excellence.
Office Furniture Installer
Fill Ltd/ Crown
Porirua, WGN
02.2017 - 01.2018
- Led installation of office furniture, ensuring adherence to safety protocols and quality standards.
- Oversaw team workflows, optimizing efficiency in furniture assembly and setup processes.
- Trained new installers on proper techniques and equipment usage to enhance productivity.
- Coordinated with clients to determine layout preferences, delivering tailored installation solutions.
- Managed inventory of tools and materials, reducing delays in project completion through proactive planning.
- Conducted site assessments prior to installation, identifying potential challenges and proposing solutions.
- Implemented process improvements that streamlined operations and reduced installation timeframes.
Mobile Security Officer
Recon Security
Wellington, WGN
09.2015 - 01.2017
- Conducted routine patrols to ensure safety and security of mobile assets.
- Responded promptly to incidents, mitigating risks and ensuring swift resolutions.
- Monitored surveillance systems, identifying potential security breaches and reporting findings.
- Assisted in training new officers on security protocols and emergency response procedures.
- Developed incident reports, documenting occurrences for review and future prevention strategies.
- Collaborated with local law enforcement to enhance community safety initiatives and response plans.
- Implemented process improvements that streamlined communication among team members during emergencies.
- Maintained a safe environment for customers and employees by enforcing facility policies and procedures.
- Improved response times to emergencies by maintaining effective communication with dispatch centers.
- Collaborated effectively with team members, fostering a positive work environment focused on accountability and results.
Barista
BP Petroleum
Johnsonville, WGN
11.2012 - 08.2015
- Processed customer transactions accurately using point-of-sale systems.
- Trained new staff on beverage preparation techniques and customer service standards.
- Managed inventory levels, restocking supplies to meet demand during peak hours.
- Collaborated with team members to enhance workflow and improve overall customer experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Barista
Coffee Club Cafe
Porirua, WGN
10.2010 - 09.2012
- Prepared and served high-quality coffee beverages following standard recipes.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Operated espresso machines and grinders, ensuring optimal performance and maintenance.
Education
High School Diploma -
Nga Kakano O Te Kaihanga Kura
Certificate in Music -
Whitireia School of Music
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Loading and unloading
- Route management
Languages
Maori
Limited Working
Fiji
Native or Bilingual
English
Limited Working
Interests
Music
Travel
Technology
Timeline
Delivery Driver
The Warehouse Group
02.2025 - Current
Courier
Post Haste Couriers
08.2018 - 09.2022
Office Furniture Installer
Fill Ltd/ Crown
02.2017 - 01.2018
Mobile Security Officer
Recon Security
09.2015 - 01.2017
Barista
BP Petroleum
11.2012 - 08.2015
Barista
Coffee Club Cafe
10.2010 - 09.2012
High School Diploma -
Nga Kakano O Te Kaihanga Kura
Certificate in Music -
Whitireia School of Music