Tommy Li
Auckland,AUK
Summary
Dynamic Table Games Dealer with proven expertise at Skycity, excelling in dispute resolution and customer service. Adept at monitoring patrons and ensuring compliance with gaming regulations, I consistently foster a welcoming environment while efficiently managing cash and chips. Recognized for quick decision-making and effective team communication, enhancing the overall gaming experience.
Overview
7
7
years of professional experience
Work History
Table Games Dealer
Skycity
Auckland CBD, Auckland
04.2018 - Current
- Utilized appropriate strategies when dealing specific games.
- Responded quickly and appropriately to any disputes that arose between players.
- Maintained a positive attitude and professional demeanor during shifts.
- Demonstrated proper shuffling techniques for each game dealt.
- Communicated effectively with other members of the table games staff team.
- Monitored patrons for signs of cheating or disruptive behavior.
- Provided friendly customer service to guests at the casino table games area.
- Collected losing bets and paid out winnings promptly and accurately.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Assisted new players with understanding game rules and procedures.
- Answered questions from patrons regarding house rules or gaming regulations.
- Cashed in chips for players who wished to leave the table game area.
Education
Certificate of Design & Visual Arts -
Unitec
Auckland12-2017
High School Diploma -
Rangitoto College
Auckland11-2016
Skills
- Game dealing
- Dispute resolution
- Customer service
- Patron monitoring
- Cash handling
- Game rules
- Team communication
- Customer assistance
- Conflict management
- Time management
- Quick decision making
- Gaming Software Familiarity
- Chip management
Languages
English
Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Elementary
Timeline
Table Games Dealer
Skycity
04.2018 - Current
Certificate of Design & Visual Arts -
Unitec
High School Diploma -
Rangitoto College
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