Tomoko Morimoto
Nelson,Nelson
Summary
Proven leader and adept communicator with extensive experience in business management and customer relations, notable at Air New Zealand. Excelled in enhancing customer satisfaction and streamline business operations for efficiency. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Owner/Manager
Chelsea Park Motor Lodge
, Nelson
08.2021 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Supervised staff, including hiring, training and scheduling of employees.
- Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
- Analyzed financial statements to identify areas needing cost reductions or increased revenue generation.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Created pricing strategies designed to maximize profits while maintaining competitive room rates.
International Flight Attendant
Air New Zealand
, Auckland
11.2002 - 12.2020
- Responsible for leading the service delivery for the business class cabins, welcoming VIP, HVC and elite status customers and explaining the menu and product offerings.
- Resolved passenger conflicts and medical emergencies during flights
- Ensuring the safety of passengers, crew and the aircraft
- Providing an outstanding customer experience, welcoming guests as friends and anticipating their needs
- Mentoring and coaching new crew in the food and service delivery
- Adapting to varied schedules, shifts, disrupted flights and delayed services
Education
Bachelor of Tourism Management -
Victoria University
Wellington, NZ05-2002
Skills
- Strong Work Ethic
- Emergency Situations Management
- Decision Making
- Cultural Awareness
- Reliability and punctuality
- Hospitality service expertise
References
References available upon request.
Timeline
Owner/Manager
Chelsea Park Motor Lodge
08.2021 - Current
International Flight Attendant
Air New Zealand
11.2002 - 12.2020
Bachelor of Tourism Management -
Victoria University
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