Toni-Ann McIntosh
Summary
Dynamic Attendance Service Advisor with proven success at Southern REAP in fostering relationships and supporting disengaged students. Skilled in problem resolution and interagency collaboration, meeting KPI targets. Certified in First Aid and trained in de-escalation. I bring a friendly, caring, positive attitude to create safe, supportive environments for students and families with the ultimate goal of the student improving their attendance percentage.
Overview
15
15
years of professional experience
Work History
Attendance Service Advisor
Southern REAP
07.2020 - Current
- Liaise with all schools in the Eastern Southland District, along side with outside agencies. e.g New Zealand Police and Oranga Tamariki.
- Support disengaged students back into either school or alternative education.
- Help build relationships and breakdown barriers that Rangatahi and Whanau may have towards schooling and make it seem more achievable.
- Collect and transport students to school.
- Engage extra support for Whanau and schools if needed with outside agencies e.g strengthening families, Connected Eastern Southland, and able minds.
- Consistently meeting the KPI targets set by the Ministry of Education while maintaining high standards and thorough documentation as required.
Hostel Evening Supervisor
Rosmini House St Peters College Gore
05.2022 - 10.2023
- Prepared meals, refreshments while accounting for dietary needs and restrictions.
- secured indoor and outdoor premises to protect students
- Discussed behaviour and concerns with Hostel Manager
- Recorded behaviour and medical dispensing information
- Maintained a safe, healthy and comfortable environment
- Recorded students coming and going from building/property
- Recorded students coming and going from building/property
- Build and keep relationships with students and families
Office Administrative Assistant
Mr. Green Gore
08.2010 - 06.2018
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email enquiries.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Processed financial documents, contracts, expense reports and invoices.
- Sorted and distributed business correspondence to correct departments or staff member.
- upheld a high level of health and safety within the company
- Provided the service that was required by our customers.
Evening Supervisor
Gore High Hostel
01.2015 - 11.2016
- Preparing Meals, refreshments while accounting for dietary needs and restrictions.
- Secured indoor and outdoor premises to protect students.
- Discussed behaviour and concerns with parents and Hostel Manager.
- Record medication dispensing information.
- Maintain a safe, healthy and comfortable environment fro students.
Education
Menzies College
Skills
- Reporting
- Working with KPI's
- Excellent relationship building Skills
- Interagency knowledge and connections
- Problem resolution
- Decision making
- Reliable and trustworthy
- Friendly, positive attitude
- Record keeping requirements
- Knowledge of the Attendance Process within the School System
- Knowledge of the Helix System
- First Aid/CPR Certificate
- De-escalation Training
- Proficient in all Microsoft suite applications
- Oranga Tamariki working together for vulnerable kids certificate
- Child Matters Certificate in Understanding Childhood Trauma, Responding to Disclosures, and Introduction to Child Protection in New Zealand
Timeline
Hostel Evening Supervisor
Rosmini House St Peters College Gore
05.2022 - 10.2023
Attendance Service Advisor
Southern REAP
07.2020 - Current
Evening Supervisor
Gore High Hostel
01.2015 - 11.2016
Office Administrative Assistant
Mr. Green Gore
08.2010 - 06.2018
Menzies College