- DIY and Home Improvement
- Motorsports - Rallying, both my son and husband rally
- Camping
- Fishing
Toni Dolan
Waipukurau,HKB
Summary
Dynamic leader with a proven track record at Jono's Garage LTD, adept in office management and customer service management. Excelled in building vendor relationships and staff management, enhancing revenue and team productivity. Skilled in organization and multitasking, consistently achieving company objectives through strategic planning and excellent relationship building.
Building a great relationship with the customers and suppliers is my number one. Not scared to get my hands dirty, I am always willing to help in any given situation.
Overview
19
19
years of professional experience
Work History
Service and Admin Manager
Jono's Garage LTD
05.2021 - Current
- Greets visitors, employees and clients politely and professionally for excellent reception service.
- Assist in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Enhance workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
- Maximize revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Develop strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Manage a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintain accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintain professional demeanour by staying calm when addressing unhappy or angry customers.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Serve as a liaison between customers and insurance companies when necessary to facilitate claim processing related to collision damage or other covered repair issues.
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Work well in a team setting, providing support and guidance.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Learn and adapted quickly to new technology and software applications.
Team Lead Calf Rearing
Bel Group
02.2010 - 05.2021
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Coached team members in techniques necessary to complete job tasks.
- Helped meet changing demands by recommending improvements to business systems or procedures. For example implemented changing the breed of cattle to try to decrease the influx of bobby calves to a smaller beef breed.
- Assisted in recruitment to build team of top performers.
Parts Technician
Waggs Holden
09.2005 - 01.2006
- Developed strong relationships with suppliers, negotiating better pricing and securing priority shipments when needed.
- Supported sales team by providing detailed information on available parts and accessories, helping them close deals more effectively.
- Stayed current on industry trends and new products to provide informed recommendations to customers seeking replacement parts or upgrades.
- Increased efficiency in the parts department by maintaining accurate inventory records and implementing effective organization strategies.
- Reduced instances of incorrect part orders by cross-referencing part numbers against manufacturer catalogue before finalizing transactions.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action to maintain accuracy.
- Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.
- Attended training sessions provided by suppliers or manufacturers in order to stay up-to-date on product information relevant to the role.
- Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
- Provided excellent customer service by quickly locating requested parts and offering knowledgeable advice on installation or repairs.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
- Maintained extensive understanding of common problems and methods for repair.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogues and electronic means.
Education
No Degree -
Kuranui College
GreytownSkills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Relationship building
- Records management
- Time management
- Attention to detail
- Vendor relationships
- Customer service management
Interests
Timeline
Service and Admin Manager
Jono's Garage LTD
05.2021 - Current
Team Lead Calf Rearing
Bel Group
02.2010 - 05.2021
Parts Technician
Waggs Holden
09.2005 - 01.2006
No Degree -
Kuranui College
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