toni Donnellan
Avonhead,Christchurch
Overview
13
13
years of professional experience
Work History
bar manager
cafe valentino
08.2017 - 05.2018
- Training staff
- Working every aspect of a extremely fast pace busy bar
- Stock control
- Coming up with a new cocktail special each week
- Producing High quality new and exciting cocktails
Duty Manager
Two Fat Possums
West Melton, CAN
05.2018 - 09.2021
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
duty/bar manager
regatta on avon/ becks southern ale house
10.2016 - 06.2017
- Attending to pokie machines, tab machine, making barista coffee, waiting tables, managing staff and functions,stocktake, ordering stock,banking, making sure the restaurant runs smoothly on my shift.
duty manager
robbies bar and bistro
03.2016 - 10.2016
- Cashing up and operating tills,pokies and tab pod machine, supervising staff and running the bistro smoothly on my shift
- Making coffee, waiting tables and general bar duties.
bar tender/ superviser
iss/ nz defence force
01.2012 - 03.2016
- Running functions,training new staff, general bar duties,supervising staff, making specialty drinks/shots, cash management/banking, making sure the the bars are run to military standard's
Duty Manager Supervisor
Dinner66
Christchurch, CAN
09.2021 - 09.2022
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Collaborated with upper management to develop strategic plans for business growth and development.
- Streamlined team communication for improved workflow, leading to increased staff productivity.
- Promoted brand loyalty through exceptional customer service, driving repeat business from satisfied clients.
- Cultivated a positive work environment, boosting employee morale and job satisfaction.
- Improved overall guest experience by consistently monitoring service quality and implementing necessary improvements.
Restaurant Manager 2IC
Two Fat Possums
West Melton, CAN
09.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Shift Management
- Customer-Oriented
- Complaint resolution
- Organization and prioritization
- Supervisory skills
- Conflict resolution techniques
- Reservation handling
- Promotions planning
- Regulatory Compliance
- Customer Service
- Reliable and Responsible
- Team Leadership
Cityofbirth
Christchurch
Presentation
Im a bubbly confidant person who excells in customer service I love my job and feel very comfortable running a bar/restaurant confidantly and working with the owner to assure the smooth running of there business. im a strong duty manager and pride myself in my work. I feel and have been told not only by my employers but from licencing inspectors them selfs that im a great asset for anyone looking for someone to fill my role and id like to believe thats true. I have good knowledge of beer and wine and excellent knowledge of cocktails including coming up with original great recipes of my own. so if you are looking for a confident duty manager I'm definitely what you are looking for
Age
36
Timeline
Restaurant Manager 2IC
Two Fat Possums
09.2022 - Current
Duty Manager Supervisor
Dinner66
09.2021 - 09.2022
Duty Manager
Two Fat Possums
05.2018 - 09.2021
bar manager
cafe valentino
08.2017 - 05.2018
duty/bar manager
regatta on avon/ becks southern ale house
10.2016 - 06.2017
duty manager
robbies bar and bistro
03.2016 - 10.2016
bar tender/ superviser
iss/ nz defence force
01.2012 - 03.2016