Toni Hall
Christchurch
Summary
Accomplished Lifeguard Supervisor with a proven track record at Waimakariri District Council and Christchurch City Council, enhancing safety and emergency response efficiency. Expert in Health and Safety and CPR/AED, with exceptional organizational skills and a knack for team collaboration. I have achieved significant improvements in incident reporting and safety management, ensuring optimal pool operation and customer satisfaction. Hard working student, with a passion for helping people and the goal of continuing to do so when graduated with Psychology, and Human Services degree. Passionate about helping in the mental health sector.
Overview
6
6
years of professional experience
Work History
Lifeguard Supervisor
Waimakariri District Council
07.2023 - Current
- Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
- Handled chemicals such as chlorine and sodium bisulphate to maintain safety and cleanliness quality standards of pool water.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Scheduled lifeguards to provide adequate coverage of pool areas during operating hours.
- Operated, cleaned, and maintained pool water filtrations and water intake and outlet systems.
- Directed and oversaw maintenance records and incident reports.
Customer Service Representative
Dunedin City Council
02.2023 - 08.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Handled customers cash and provided accurate banking at the end of each day.
Pool Lifeguard
Christchurch City Council
11.2018 - 01.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Trained new lifeguards on safety procedures and protocol.
- Scanned main areas to monitor for any safety risks.
Education
Bachelor of Arts - Psychology
University of Canterbury
Christchurch, NZ02.2025
Level 5 Certificate - Photography
Otago Polytechnic
Dunedin, NZ12.2017
High School Diploma -
Tokomairiro High School
Milton, NZ12.2016
Skills
- Health and safety
- Incident Reporting
- Passionate
- Certified in CPR/AED
- Professionalism
- Organizational Skills
- Team Collaboration
- Problem-solving abilities
Qualifications
- Comprehensive First Aid
- Oxygen and AED therapy
- Level 5 Certificate in Digital Photography
- Child Protection for Local Government Children's Workers - Safeguarding Children
- OPSEC De-escalation
- OPSEC Situational Safety and Lockdown Training
- NCEA Level 1 & 2
- Pool Lifeguard Practicing Certificate PLPC Level 3
Additional Information
I come from a small town in South Otago, called Milton. I completed primary and secondary education there, and then completely tertiary in Dunedin in 2017 while still living in Milton. The following year I decided to moved to Christchurch. After not knowing what to do for a career for around 5 years after completing my certificate at Otago Polytechnic, I decided I wanted to go back to study, and enrolled with the University of Canterbury majoring in Psychology, and minoring in Human Services. The goal is to be working with youth mental health. After being a lifeguard, and helping people while in that job, I found I wanted to continue to help people, but in a bigger way. I feel very strongly about mental health and the need for help for anyone in need. As a member of Ngāi Tahu, I deeply value Kaupapa Māori principles, which guide my approach to cultural, social, and professional engagements. I strive to uphold the values of whanaungatanga, manaakitanga, and kaitiakitanga in all aspects of my work, ensuring respectful and collaborative approach that reflects Māori perspectives.
Hobbies
I play netball for the Belfast Netball Club, for the third season in a row. I really enjoy playing, and am quite competitive. I have enjoyed playing sport since I was a child. I love the feeling of a fast paced, high intensity game, and working with my team to get the win.
References
Phil Kirkpatrick
Aquatics Maintenance, Christchurch City Council
027 431 1417
Tanaysha Morris
Aquatics Team Leader and Operations Leader, He Puna Taimoana, Christchurch City Council
027 220 0787
Dean Blackwell
Operations Manager, Christchurch City Council
027 889 8101
Victoria Boyd
Solicitor, Community Law Canterbury
victoria.boyd@canlaw.org.nz
022 500 8077
Ruby Trainor
Team Leader, Te Pou Toetoe/Waltham Summer Pool, Christchurch City Council
022 656 8716
Timeline
Lifeguard Supervisor
Waimakariri District Council
07.2023 - Current
Customer Service Representative
Dunedin City Council
02.2023 - 08.2023
Pool Lifeguard
Christchurch City Council
11.2018 - 01.2023
Bachelor of Arts - Psychology
University of Canterbury
Level 5 Certificate - Photography
Otago Polytechnic
High School Diploma -
Tokomairiro High School
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