Toni Rangi
Marton,MWT
Summary
Offering strong foundation in customer service and team coordination, eager to learn and develop in restaurant setting. Brings understanding of hospitality standards, contributing to seamless guest experiences and efficient front of house operations. Ready to use and develop communication and organizational skills in Desired Position role.
Professional retail worker prepared for Front of House Cashier role. Strong focus on team collaboration and consistently achieving results. Reliable and adaptable with skills in customer service, cash handling, and problem-solving. Known for friendly demeanor and quick adaptability to changing needs.
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Hospitality professional skilled in overseeing front of house operations to ensure exceptional guest satisfaction. Experienced in managing teams, optimizing service processes, and resolving issues promptly. Known for strong collaboration, adaptability, and commitment to achieving results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
FRONT OF HOUSE
The Club Metro Wanganui
10.2022 - 06.2025
- Collaborated with front of house staff to ensure seamless service and exceptional dining experience.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Upheld high-quality standards by inspecting dishes for cleanliness before returning them to the front of house staff for use.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new employees on company procedures, ensuring consistent quality in front of house services.
- Supported the front of house operations during showtimes, ensuring a seamless experience for audience members from entrance to exit.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Serving Barista style coffee to partons
Barista
Whanganui Airport
05.2022 - 09.2023
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Efficiently managed inventory levels, restocking supplies to prevent shortages during peak hours.
- Provided exceptional customer service, resolving complaints and enhancing overall guest experience.
- Implemented process improvements that reduced wait times, enhancing workflow efficiency during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Developed new employee onboarding program, accelerating training process and improving new hire performance.
- Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
Caregiver
Work & Imcome
01.2020 - 01.2022
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Developed individualized care plans based on client needs and preferences.
- Collaborated with families to address concerns and enhance client well-being consistently.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Student at ucol
01.2015 - 01.2018
- Bakery certificate level 3
- Front of house level 3 certificate
- Customer service certificate
Housekeeping Room Attendant
Waldof Hotel Auckland
01.2014 - 01.2015
- Making beds, bathrooms kitchens, cleaning and preparing sheets
- Inspected rooms for maintenance needs, promptly reporting issues to management.
- Collaborated with team members to optimize cleaning schedules and enhance operational efficiency.
- Developed cleaning checklists to ensure consistency in room presentation and guest satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Responded to requests from patrons for linens and toiletries.
Stagehand
Kiwikrew
01.2011 - 01.2015
- Setting up stage equipment
- Props lighting video and sound
- Operated stage equipment and tools to ensure smooth performance setups.
- Collaborated with crew to execute load-ins and load-outs efficiently.
- Coordinated with lighting and sound teams to optimize production quality.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Maintained open communication lines with production teams to address any concerns or changes needed before curtain time.
Cook
McDonalds restaurant ltd
07.2010 - 07.2010
- Company Overview: (work experience through school gateway programme)
- Serve customers in a quick service restaurant
- Practice food safety methods in a food business
- Pack food and beverage order for takeaway in a commercial hospitality environment
- Perform crew duties in a quick service restaurant
Education
undefined
Hatopetera college
01.2012
Advanced Maori Language
Tekurakaupapa
01.2007
Skills
Time management
Excellent customer service
Reliable
Flexible
Honestly
Willingness to improving skills
Certification
- NZQA:
- Maori Culture and Tourism:
- 17383 Explain the importance, and demonstrate correct pronunciation, of Maori place names in tourism
- 17384 List and use a range of te reo Maori greetings and farewells in tourism
- 17786 Explain the importance of respecting Maori customs and practices in tourism Maori
- 17788 Identify, and explain the history of, natural attractions and significant sites in tourism Maori
- 17791 Identify and explain kaitiaki practices in tourism Maori
Timeline
FRONT OF HOUSE
The Club Metro Wanganui
10.2022 - 06.2025
Barista
Whanganui Airport
05.2022 - 09.2023
Caregiver
Work & Imcome
01.2020 - 01.2022
Student at ucol
01.2015 - 01.2018
Housekeeping Room Attendant
Waldof Hotel Auckland
01.2014 - 01.2015
Stagehand
Kiwikrew
01.2011 - 01.2015
Cook
McDonalds restaurant ltd
07.2010 - 07.2010
undefined
Hatopetera college
Advanced Maori Language
Tekurakaupapa
Similar Profiles
Joseph BellJoseph Bell
Store manager at Dominos WanganuiStore manager at Dominos Wanganui
Rachel CrabbRachel Crabb
Housekeeper at Wanganui Top Ten Holiday ParkHousekeeper at Wanganui Top Ten Holiday Park
Pippa McKeePippa McKee
Checkout Operator at New World WanganuiCheckout Operator at New World Wanganui
Travis CornishTravis Cornish
Arbourist / Class 5 Driver / Machine Operator at Tane Mahuta Contracting LtdArbourist / Class 5 Driver / Machine Operator at Tane Mahuta Contracting Ltd
Amoe HarawiraAmoe Harawira
Waitatapia Station at Crop Harvester and PlanterWaitatapia Station at Crop Harvester and Planter