Toni Richards

• Contributed to a positive stable culture by promoting teamwork, collaboration, and continuous improvement among staff members.
• Played a key role in resolving any conflicts or disputes between staff members, fostering a positive working environment for all.
• Reduced operational costs through effective resource management strategies such as bulk purchasing of feed and supplies.
• Participated in industry events to stay current on best practices in stable management and equestrian sports trends.
• Maintained a clean, safe, and organized working environment through diligent oversight of daily cleaning routines.
• Played an essential role in preparing horses for competitions, including grooming, tacking up, and pre-event exercises.
• Enhanced horse care quality by implementing strict health and safety protocols for daily stable management.
• Streamlined stable operations by developing efficient scheduling and task assignment procedures.

Managing the online team and lead them into the new transcend system ensure the day to running of the team is up to standard and built and maintain excellent customer relationships.

• Enhanced customer satisfaction by accurately selecting and packing online orders in a timely manner.
• Assured order accuracy through double-checking contents before packing and shipping products.
• Expedited order fulfillment by efficiently navigating warehouse aisles and locating products quickly.
• Boosted customer loyalty by providing exceptional service throughout the entire online shopping experience.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Counted money in drawers at beginning and end of each shift.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Utilized POS system to handle customer cash and credit card transactions.

• Maintained documentation on tests performed in lab.
• Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
• Maintained safe, tidy and organized laboratory environment for accurate test results.
• Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
• Inspected laboratory equipment to maintain good working condition for optimal results.
• Prepared reagents, media and solutions to use for laboratory testing and analysis.
• Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
• Performed testing and quality control using approved laboratory procedures and instrumentation.

• Organized successful mating pairs based on complementary genetics to produce high-performing offspring with desired traits.
• Managed daily operations at the breeding facility, including feeding, grooming, exercise routines, and facility maintenance for the well-being of animals.

• Assisted in the development of individualized training programs for each horse to achieve peak performance levels.
• Coordinated closely with riding instructors to ensure lesson schedules were properly managed within available resources and facilities constraints.
• Managed inventory effectively, maintaining adequate stock levels while minimizing waste or excess spending on supplies.
• Increased staff productivity by conducting regular training sessions on stable maintenance techniques and horse care practices.
• Ensured compliance with all relevant regulations governing equine care welfare standards.
• Supported successful event participation with thorough transportation planning, ensuring timely arrivals at competition venues.
• Established strong relationships with clients, resulting in repeat business and an increase in overall customer satisfaction ratings for the stables.
• Collaborated with veterinary professionals to address any health concerns promptly, ensuring optimal long-term outcomes for the horses.
• Cared for about Number animals by feeding, watering, vaccinating and assisting with birthing.