Toni Williams
Christchurch,Canterbury
Summary
I am very results driven, passionate and motivated. Exceptional time management skills as well as organizational skills.
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
11
11
years of professional experience
Work History
Citizen and Customer Service Representative
Christchurch City Council
Christchurch , Christchurch
03.2024 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Prevented key account losses by researching discrepancies and correcting problems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager of Sales
Health 2000
Christchurch, Christchurch
05.2017 - 03.2024
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Tracked monthly sales to generate reports for business development planning.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Executed strategic sales plans to expand customer base and revenue.
- Managed budgeting processes related to sales operations, including forecasting future revenue streams.
Sales Assistant
Health 2000
Christchurch, Christchurch
08.2016 - 05.2017
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash, check and credit card payments.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Fostered relationships with customers to expand customer base and retain business.
- Used product knowledge to assist customers and suggest products.
Nutritionist and Homeopath
Self employed
Christchurch, Canterbury
01.2014 - 08.2016
- Analyzed clients' eating habits, outlined areas for improvement and developed goal plans with ideal life changes to support wellness.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Presented ideas for program improvements as well as innovative new programs and services.
Education
Diploma Buisness Management And Human Resource - Business Administration And Management
Aspire College
Christchurch 12-2024
Certificate Level 4 & 5 - Personal Training
New Zealand Institute of Health And Fitness
Chrisrchurch08.2018
Nutrition
Naturopathic College of NZ
New Plymouth12.2016
Degree - Homeopathy
College of Natural Health And Homeopathy
Tauranga01.2012
Skills
- Sales Tracking
- Profit and Revenue-Generating Strategies
- Budgeting and P&L
- Product and Service Management
- Time Management
- Verbal and Written Communication
- Customer Service
- Budgeting and Expenditures
- Sales Records Management
- Staff Training and Development
- Problem-Solving
- Networking Events
- Continuous Improvements
- Rapport and Relationship Building
- Complaint resolution
- [Software] CRM system proficiency
- Verbal and written communication
- Multi-line telephone operations
- Microsoft PowerPoint
- Microsoft Office Suite
- CRM software
- Minute taking
- Customer relations
- Money handling
- Credit adjustments
- Inbound and outbound calling
- Cultural awareness
Education and Training
other,other,other
Timeline
Citizen and Customer Service Representative
Christchurch City Council
03.2024 - Current
Manager of Sales
Health 2000
05.2017 - 03.2024
Sales Assistant
Health 2000
08.2016 - 05.2017
Nutritionist and Homeopath
Self employed
01.2014 - 08.2016
Diploma Buisness Management And Human Resource - Business Administration And Management
Aspire College
Certificate Level 4 & 5 - Personal Training
New Zealand Institute of Health And Fitness
Nutrition
Naturopathic College of NZ
Degree - Homeopathy
College of Natural Health And Homeopathy