Toni Lee Pattison
New Plymouth,TKI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Cafe Manager
Bach On Breakwater
03.2011 - Current
- Managed daily cafe operations for smooth workflow and increased productivity.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
- Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
- Coordinated with suppliers to ensure timely delivery of quality products for customer satisfaction.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and organized workspace, promoting a safe and inviting atmosphere for customers and staff alike.
- Resolved customer complaints professionally, ensuring repeat business and upholding the cafe''s reputation.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Housekeeper
Fox Glacier Holiday Park
01.2008 - 02.2008
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Waitress Trainee
Marbles Restaurant
02.2007 - 01.2008
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
Mangers Certificate - Hospitality
Girls High School
New Plymouth, TKI2008
Skills
- Staff training and development
- Sales and upselling
- Cafe operations
- Customer service
- Problem-solving
- Reliable and responsible
- Attention to detail
- Multitasking
- Organizational skills
- Teamwork
- Adaptability and flexibility
- Hospitality management
- Cleaning and sanitizing
- Interior and exterior cleaning
- Garden maintenance
- Cafe inventory
- Staff training
- Barista skills
- Conflict resolution
- Calm and pleasant demeanor
Timeline
Cafe Manager
Bach On Breakwater
03.2011 - Current
Housekeeper
Fox Glacier Holiday Park
01.2008 - 02.2008
Waitress Trainee
Marbles Restaurant
02.2007 - 01.2008
Mangers Certificate - Hospitality
Girls High School
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