Tony Antony
Auckland,Auckland
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
BP Connect
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Merchandising
- Cash handling.
- Payment processing(EFTPOS, Gift cards,Vouchers & Cash).
SENIOR FRONT OFFICE EXECUTIVE
Guidehouse India Pvt Ltd
02.2019 - 05.2023
- Perform reception duties, managed phone and email correspondence and handled incoming and outgoing mail and phone calls, as well as data entry and guest handling.
- Managed inventory of supplies for office operations, maintaining adequate stock levels and minimizing waste.
- Managed agendas, travel arrangements, hotel reservations and appointments for upper management staff members.
- Managing events and scheduling meetings and conferences.
- Cash Handling,general administrative tasks, and record-keeping.
TEAM LEADER (FRONT OFFICE)
Leela Backwaters Inn.
12.2017 - 10.2018
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assist in day-to-day front office operations, including the check-in and check-out process and cash handling.
- Email conformation for room reservations and conference hall bookings.
- Transportation arrangements for airport/rail way transfers and sight seeing.
TRAVEL DESK SUPERVISOR
City Cab
07.2016 - 11.2017
- Assisted clients in navigating travel disruptions such as cancellations or delays, providing timely updates and alternative arrangements when necessary.
- Streamlined booking processes for increased efficiency and reduced response times to client inquiries.
- Reduced errors in bookings by implementing thorough quality control measures for all confirmed reservations.
- Implemented cost-saving strategies, resulting in significant savings on corporate travel expenses.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
CUSTOMER SERVICE EXECUTIVE
Carzonrent India Pvt Ltd
12.2014 - 04.2016
- Provided company information and policies to customers upon inquiry and answered questions via phone and email.
- Escalated critical customer issues to supervisor to avoid lost revenue and cancelled policies.
- Arrange cabs for corporate clients and walk-in customers for both business and leisure travel.
- Cash handling, accounts register updating and purchase office supplies.
TRAVEL DESK EXECUTIVE
Taj Hotels & Palaces Resorts
01.2012 - 11.2014
- Enhanced customer satisfaction by efficiently handling travel bookings, itinerary changes, and cancellations.
- Airport/Railway station transfers arrangements for In-house guest and group bookings.
- Providing sight-seeing information for the In-house guest
- Transportation arrangements for local sightseeing for in-house guest.
- Cash handling,account register updating and record maintenance.
FRONT OFFICE EXECUTIVE
Country Spa Wellness Resort India Pvt Ltd
06.2011 - 01.2012
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Email conformation for room reservations.
- Transportation arrangements for Airport/Railway station transfers and local sight seeing.
- Cash handling and accounts register updating.
Education
Bachelor of Arts - English Literature
North East Frontier Technical University, India
India03.2020
High School Diploma -
HIGHER SECONDARY COURSE (COMMERCE)
India03.2012
No Degree - Tourism And Travel Management
Speed Links Aviation Academy
India03.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Client Relations
- Microsoft Outlook
- Scheduling
- Appointment Scheduling
- Documentation
- Administrative Support
- Microsoft Office Suite
- Coordination
- Order Fulfillment
- Store maintenance
Timeline
CUSTOMER SERVICE REPRESENTATIVE
BP Connect
06.2023 - Current
SENIOR FRONT OFFICE EXECUTIVE
Guidehouse India Pvt Ltd
02.2019 - 05.2023
TEAM LEADER (FRONT OFFICE)
Leela Backwaters Inn.
12.2017 - 10.2018
TRAVEL DESK SUPERVISOR
City Cab
07.2016 - 11.2017
CUSTOMER SERVICE EXECUTIVE
Carzonrent India Pvt Ltd
12.2014 - 04.2016
TRAVEL DESK EXECUTIVE
Taj Hotels & Palaces Resorts
01.2012 - 11.2014
FRONT OFFICE EXECUTIVE
Country Spa Wellness Resort India Pvt Ltd
06.2011 - 01.2012
Bachelor of Arts - English Literature
North East Frontier Technical University, India
High School Diploma -
HIGHER SECONDARY COURSE (COMMERCE)
No Degree - Tourism And Travel Management
Speed Links Aviation Academy
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