After thirteen years of working with some amazing teams across New Zealand and the South Pacific, I am seeking a new opportunity to return to a role focused on regional development, while applying my knowledge & skills to develop both myself and the organisation in which I work.
Overview
13
13
years of professional experience
Work History
National Programme Manager – Warmer Kiwi Homes
PIL Group Limited
10.2022 - Current
Reporting to CEO and Business Owner
Government tender, contract and relationship management
Established team priorities, maintained schedules and monitored performance.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Managed and motivated employees to be productive and engaged in work.
Maximised performance by monitoring daily activities and mentoring team members.
Improved marketing to attract new customers and promote business
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Increased market share with strategic business development efforts, expanding into untapped markets.
Network relationship management, training, and reporting for 25 subcontractors
National delivery and quality control
Annual budget and forecast planning
CRM design and development
GM, Sales & Marketing
Auckland Conventions, Venues & Events
10.2018 - 10.2022
Managed 11 Major Auckland City Venues, hosting Premier National and International events, contributing to regional economic and cultural goals.
Reporting directly to the Director and the Regional Board
COVID crisis recovery planning and implementation
Catering and Audio Visual supply negotiation and relationship management
Annual budget and forecast planning
Planned and attended National and International Tradeshow and Sales Initiatives
Key Client Manager – National and International
Sales-led – CRM project development team
Sustainable/Social Responsibility planning
Associate Director of Sales – NZ, French Polynesia & Fiji
ACCOR Hotels
05.2017 - 10.2018
Sales lead for 40 hotels – 22 sales staff
Regional and individual reporting and forecasting
Collateral and marketing development
Sponsorship proposals and negotiation for national sports and business opportunities
Policy/Process development
Proposal/Contract negotiation and preparation
Asia & South Pacific regional communication
Sales Manager
New Zealand National Fieldays
06.2015 - 05.2017
Business sales leader
Lead – CRM planning and implementation
Policy/Process Development
Sales reporting
Proposal/Contract negotiation and preparation
Sponsorship negotiation
Budgeting and forecasting
Business Development Manager – Team Leader
H3 Group/Hamilton City Venues
06.2012 - 06.2015
Business team leader – 3 reports
CRM management
Sales reporting & forecasting
Proposal/Contract negotiation and preparation
Sponsorship negotiation
Education
Bachelor Economics And Communication - Business
University of Waikato
01.2005
Diploma of Business Studies -
Tauranga Polytechnic
01.1997
Skills
Project Management
Strategic Planning
Business Development
Coaching and Mentoring
CRM Management
Sales and Process Design
Client Relationship Management
Contract Management
Team leadership
Strategic planning
Policy implementation
Coaching and mentoring
References
References available on request.
Timeline
National Programme Manager – Warmer Kiwi Homes
PIL Group Limited
10.2022 - Current
GM, Sales & Marketing
Auckland Conventions, Venues & Events
10.2018 - 10.2022
Associate Director of Sales – NZ, French Polynesia & Fiji
Senior Executive Secretary Cum Front Office Admin at PIL (India) Private LimitedSenior Executive Secretary Cum Front Office Admin at PIL (India) Private Limited