Tony Su
Eltham,TKI
Summary
Adept at driving operational excellence and customer satisfaction, I significantly enhanced service quality at Ye & Su Ltd T/A BP2go Eltham by implementing cost-saving measures and ensuring compliance with industry standards. My expertise in data analysis and time management, alongside a proven track record in budgeting and fostering strong customer relationships, positions me as a valuable asset to any team.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Manager of Operations
Ye & Su Ltd T/A BP2go Eltham
05.2017 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Dairy Shop Owner
Queen Street Dairy
10.2014 - 04.2017
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Prepared annual budgets and monitored financial objectives.
- Managed day-to-day business operations.
- Repaired and replaced worn and damaged components.
Worker
Volare Bicycle Trading Ltd
07.2009 - 08.2014
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Collected, arranged, and input information into database system.
Factory Production Worker
JinTao Package Ltd
10.2007 - 05.2009
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Used equipment properly to avoid workplace hazards or injuries.
Education
English Language And Literature
WITT
New Plymouth, NZ07-2005
High School Diploma -
Spotswood College
New Plymouth, NZ11-2002
Skills
- Data analysis
- Time management
- Customer relationship management (CRM)
- Budgeting and forecasting
- MS office
Languages
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Professional Working
Interests
- Rock Climbing
- Baking
- I like working with my hands and fixing things
- Backpacking and Hiking
- Cycling
- Socialising
Timeline
Manager of Operations
Ye & Su Ltd T/A BP2go Eltham
05.2017 - Current
Dairy Shop Owner
Queen Street Dairy
10.2014 - 04.2017
Worker
Volare Bicycle Trading Ltd
07.2009 - 08.2014
Factory Production Worker
JinTao Package Ltd
10.2007 - 05.2009
English Language And Literature
WITT
High School Diploma -
Spotswood College
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