Tori Angus
Wadestown,WGN
Summary
Dynamic hospitality professional with experience at Rydges Wellington Hotel, excelling in customer service and team collaboration. Recognized for resolving guest inquiries with patience and empathy, while maintaining high cleanliness standards. Proven ability to enhance guest satisfaction through effective communication and product knowledge expertise.
Overview
3
3
years of professional experience
Work History
Waitress
Rydges Wellington Hotel - Portlander
Wellington CBD
07.2023 - Current
- Provided attentive service to guests in a busy hotel restaurant.
- Handled customer inquiries and resolved issues promptly and professionally.
- Developed positive relationships with regular customers through friendly conversation.
Housekeeping Room Attendant
Rydges Wellington
Wellington CBD
01.2023 - 07.2025
- Cleaned and sanitized guest rooms according to established procedures.
- Restocked supplies and linens to ensure room readiness.
- Collaborated with team members to maintain high cleanliness standards.
- Communicated with guests to address requests and concerns efficiently.
Education
Bachelor of Science - Psychology
University of Canterbury
Christchurch, New Zealand, NZ11-2028
Skills
- Team collaboration
- Conflict resolution
- Time management
- Sales techniques
- Customer service
- Patience and empathy
- Product knowledge expertise
Affiliations
- Gym
- Baking
- Spending time with loved ones
- Reading
- Working
- Cleaning
Accomplishments
- Floor representative of my floor in my hall, Tupuanuku
- Award for outstanding service to Wellington Girls' College
- Honours in Floorball
References
References available upon request.
Timeline
Waitress
Rydges Wellington Hotel - Portlander
07.2023 - Current
Housekeeping Room Attendant
Rydges Wellington
01.2023 - 07.2025
Bachelor of Science - Psychology
University of Canterbury
Similar Profiles
Akash BangarhAkash Bangarh
Senior Night Auditor at Rydges Wellington AirportSenior Night Auditor at Rydges Wellington Airport
Jeroen GoyenJeroen Goyen
Bartender at Rydges HotelBartender at Rydges Hotel
Ana Laura SalvatoreAna Laura Salvatore
Group Reservations Coordinator at Rydges HotelGroup Reservations Coordinator at Rydges Hotel
Anaparii CampbellAnaparii Campbell
Professional Barber at The BarbersProfessional Barber at The Barbers
Dominic RoseDominic Rose
Volunteer at Newtown FairVolunteer at Newtown Fair