Tori Brown
Wellington,WGN
Summary
Reliable team member enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
12
12
years of professional experience
Work History
Managerial Support Worker
Essenic Trust
11.2015 - 11.2023
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted community integration by providing extensive physical, emotional and social support.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided high level of physical support by lifting, adjusting, and moving clients.
Front of House Server
Cafe Vanilla
04.2013 - 02.2014
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Front of House Team Member
House Of Roasts
01.2012 - 09.2013
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Processed customer payments and balanced cash drawers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Certifiicate in Travel And Tourism - Travel And Tourism
Whitireia Polytechnic
06.2013
NCEA Level 1 & 2 -
Tawa College
Wellington, NZ11.2012
Skills
- Personal Care
- Risk Assessments
- Safety Management
- Creative Thinking
- Personal Growth Support
- Documentation Skills
- Computer Skills
- Payroll Processing
- New Employee Onboarding
- Expense Tracking
- Strategic Planning
- Customer Relationship Management (CRM)
Timeline
Managerial Support Worker
Essenic Trust
11.2015 - 11.2023
Front of House Server
Cafe Vanilla
04.2013 - 02.2014
Front of House Team Member
House Of Roasts
01.2012 - 09.2013
Certifiicate in Travel And Tourism - Travel And Tourism
Whitireia Polytechnic
NCEA Level 1 & 2 -
Tawa College
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