- Cooking
- Watching Movies and TV Shows
- I have a passion for photography and editing photos
- Team Sports
- Fashion and Style
- Road Trips
- Spending time with my family
Tori Collier-Pottinger
Upper Hutt,WGN
Summary
I am a high-energy person who brings extensive experience in retail settings. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Im a knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with an outgoing and positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
I am also an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Store Manager
Lovisa
10.2023 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Copy and Print Associate
Warehouse Stationary
08.2021 - 10.2023
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Streamlined workflow for increased productivity by organizing and prioritizing print projects.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Implemented specific client requests to customize their printed materials according to desired specifications.
- Collaborated with team members to maximize efficiency, resulting in a more cohesive work environment.
- Assisted clients in choosing appropriate printing materials, providing expert guidance on options available.
Checkout Operator
PAK'nSAVE
04.2019 - 10.2019
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
Sales Assistant
Big Save Furniture
11.2018 - 04.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
In-Home Nanny
Nanny Position
03.2016 - 10.2016
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
Before and After School Care Assistant
Skidz Service
04.2013 - 10.2013
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
Crew Member
McDonald's
04.2012 - 04.2013
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Before and After School Care Assistant
Ymca Child Care Services
03.2012 - 07.2012
- Coordinated snack preparation for students during program hours while adhering to strict dietary guidelines and allergy restrictions.
- Supported students'' academic growth by offering homework assistance and tutoring when needed.
- Facilitated smooth transitions between school day activities and before/after school care programs by coordinating logistics with teachers and administrators.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
Certificate in Food Safety Level 2
Whiteria Polytechic
Paraparaumu, NZ12.2017
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Store Merchandising
Interests
Timeline
Store Manager
Lovisa
10.2023 - 02.2024
Copy and Print Associate
Warehouse Stationary
08.2021 - 10.2023
Checkout Operator
PAK'nSAVE
04.2019 - 10.2019
Sales Assistant
Big Save Furniture
11.2018 - 04.2019
In-Home Nanny
Nanny Position
03.2016 - 10.2016
Before and After School Care Assistant
Skidz Service
04.2013 - 10.2013
Crew Member
McDonald's
04.2012 - 04.2013
Before and After School Care Assistant
Ymca Child Care Services
03.2012 - 07.2012
Certificate in Food Safety Level 2
Whiteria Polytechic
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