Tori Tomai
Auckland
Summary
Experienced Longlife Night Supervisor with a track record of improving team performance through coaching and mentoring. Skilled in conflict resolution and evaluating employee performance. Proficient in sales support and time management, with a talent for creating a positive work environment.
Overview
6
6
years of professional experience
Work History
Longlife Night Supervisor
Woolworths NZ
Auckland
02.2024 - Current
- Provided leadership to team members through mentoring and coaching in order to improve performance.
- Supervised and coordinated activities of night staff, ensuring compliance with established policies and procedures.
- Created a positive work environment by addressing conflicts quickly and professionally.
- Evaluated employee performance on a regular basis providing feedback on areas needing improvement.
Online Assistant
Woolworths NZ
Auckland, Newmarket
03.2022 - 02.2024
- Enhanced customer satisfaction by providing timely and efficient online services
- Developed innovative solutions when faced with unforeseen problems
- Contacting customers by telephone, chat or email to provide information
- Monitored emails, organized inbox, and prioritized messages for supervisor
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information
Checkouts Operator
Woolworths New Zealand
Auckland, Newmarket
09.2020 - 03.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Cleaning Assistant
JaniKing
Auckland
01.2021 - 01.2022
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Taught associates to operate cash registers and back up team members during busy periods
- Performed daily cleaning and sanitation duties in assigned areas, including vacuuming, mopping, dusting, and polishing furniture.
- Safely handled cleaning chemicals to comply with guidelines and procedures.
- Demonstrated excellent time management skills by efficiently completing all tasks within specified deadlines.
- Ensured compliance with health regulations by following strict hygiene standards.
Education
One Tree Hill College
AucklandSkills
- Adaptability
- Customer service
- Sales support
- Time management
- Conflict resolution
- Active listening
- Verbal communication
- Problem solving
- Team collaboration
Personal Information
Date of Birth: 08/05/03
Ethnicity
Maori/Niuean
Interests and Hobbies
- Videography
- Travelling
- Music
- Reading
Licenses and Certifications
- Full class 1 Manual Driver License
- Pallet Jack Certification
- Reach Certification
References
- Georgina Vaka - Woolworths NZ
Woolworths Longlife Manager
(021) 059-4958
Georginavaka80@gmail.com
- Maraea Tekeu - Janiking
Janiking Manager
(022) 193-1122
Nzmtekeu@gmail.com
Timeline
Longlife Night Supervisor
Woolworths NZ
02.2024 - Current
Online Assistant
Woolworths NZ
03.2022 - 02.2024
Cleaning Assistant
JaniKing
01.2021 - 01.2022
Checkouts Operator
Woolworths New Zealand
09.2020 - 03.2022
One Tree Hill College