Toshiki Matsuoka
NORTH SHORE
Summary
Dynamic professional with a proven track record in customer relationship management at WLLOF WORK Co., Ltd., and expertise as a Swim Instructor at Sumitomo Realty & Development Esforta Co., Ltd. Excelled in enhancing customer satisfaction and managing high-stress situations. Skilled in CRM software and teamwork, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Sales Associate-Application Software
WLLOF WORK Co., Ltd.
07.2023 - 01.2024
- Customer relationship management
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Cultivated strong relationships, establishing trust and loyalty among clients.
Swim Instructor
Sumitomo Realty & Development Esforta Co., Ltd
05.2013 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Commerce
Chiba University of Commerce.
Chiba, Japan03.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Lifeguard certification
- Cleaning and sanitizing
- Effective negotiation
- Problem-solving abilities
- Cold-calling
- Microsoft Excel
- Microsoft PowerPoint
- CRM Software
Languages
Japanese
Native or Bilingual
English
Elementary
Timeline
Sales Associate-Application Software
WLLOF WORK Co., Ltd.
07.2023 - 01.2024
Swim Instructor
Sumitomo Realty & Development Esforta Co., Ltd
05.2013 - 06.2023
Bachelor of Arts - Commerce
Chiba University of Commerce.