Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracey Davis

Auckland,AUK

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proactive and meticulous with over 10 years of experience in the Transport and Logistics industry. Proficiencies in inventory control, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Highly dependable, ethical and reliable support specialist who works effectively with cross-functional teams in ensuring operational and service excellence.

Proficient in service quality across various environments with a solid working knowledge and awareness around health and safety and Compliance.


Overview

24
24
years of professional experience
1
1
Certification

Work History

Quality Assurance & Safety Coordinator

Icepak Logistics, Halls Group
12.2019 - Current
  • Perform root cause analysis to identify and resolve safety and quality issues
  • Conduct risk assessments to identify and mitigate potential quality issues
  • Conduct process and system audits to identify areas of improvement and enforce compliance with industry standards and achieve desirable outcomes in MPI and customer audits including YUM Brands
  • Collaborate with cross-functional teams to develop and implement process and system improvements
  • Investigate customer complaints and perform corrective actions to resolve quality issues
  • Manage facility repairs and maintenance including contractor control and site inductions
  • Carry out staff training in food safety program and procedures
  • Chairman of the H&S Committee
  • Develop and implement Safe Working Practices to ensure adherence to regulatory standards
  • Conduct interviews and onboard new employees with training and new hire documentation
  • Cultivate positive rapport with fellow employees to boost company morale and promote employee retention
  • Develop and maintain relationships with customers and suppliers through account development and site procurement

Office Manager/PA Regional Administrator/PA HR Administrator

Various
01.2000 - 01.2010
  • Managed office operations while scheduling appointments for department managers
  • Developed and maintained successful relationships with vendors, suppliers and contractors
  • Maintained computer and physical filing systems
  • Created, maintained and updated filing systems for paper and electronic documents
  • Updated reports, managed accounts, and generated reports for company database
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Coordinated special projects and managed schedules
  • Coached new hires on company processes while managing employees to achieve maximum production
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

Logistics Supervisor

Icepak Logistics, Halls Group
05.2017 - 11.2019
  • Trained, scheduled and evaluated 12 employees
  • Oversaw daily pick and pack operations of 3 coldstores
  • Inventory control and reporting
  • Ensure all warehouse equipment is in working order
  • Supported the Operations Manager with management directives
  • Actively listened to customers, handled concerns quickly and escalated major issues to management
  • Oversaw container devanning operation and ensured compliance with MPI legislation and guidelines
  • Ensured warehouse complies with RMP and MPI requirements
  • Oversaw ELA / Docking operation
  • Collaborated with Pallet Coordinator to ensure data capture
  • Communicated daily with Transport Division regarding inbound / outbound
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations

Customer Services Assistant

Halls Logistics, Halls Group
03.2013 - 05.2017
  • Order processing
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador
  • Processing inwards and outward goods including scanning product
  • Container documentation and organisation
  • Inventory control and reporting
  • Pallet management
  • Organising transportation in sapphire & ICOS
  • Covered Warehouse Supervisor role when they were on leave
  • Training warehouse staff in administration tasks and procedures
  • Event coordination

Education

High School Diploma -

Edgewater College

Skills

  • Experienced in Microsoft Office and various WMS / CRM systems:-Sapphire, Cargo-wise, Manhattan Scale, BPCS, ICOS
  • Collaborate Cross-Functionally
  • Process Improvement
  • Logistics Policies and Procedures
  • Coordinating Service Initiatives
  • High Customer Service Standards Adherence
  • Exceptional Interpersonal Communication
  • Employee Coaching and Mentoring
  • Detail orientated
  • Proficient internal auditor
  • Purchasing and Procurement

Certification

H&S Representative – Stage One ICAM Investigation Course First Aid Certified MPI Transitional Facility Approved Person Counterbalance Licenced

Timeline

Quality Assurance & Safety Coordinator

Icepak Logistics, Halls Group
12.2019 - Current

Logistics Supervisor

Icepak Logistics, Halls Group
05.2017 - 11.2019

Customer Services Assistant

Halls Logistics, Halls Group
03.2013 - 05.2017

Office Manager/PA Regional Administrator/PA HR Administrator

Various
01.2000 - 01.2010

High School Diploma -

Edgewater College

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Tracey Davis