Tracey Dedman
Christchurch,Somerfield
Summary
Dynamic leader with a proven track record of commitment and reliability who strives on success and progression. Adept in guest and staff management, showcasing exceptional team leadership and problem-solving skills. Prioritising client satisfaction through providing exceptional customer service while significantly enhancing brand loyalty and operational efficiency.
Positive, enthusiastic and ambitious with a strong work ethic and proven loyalty.
Overview
23
23
years of professional experience
Work History
Event Supervisor
Cassels (HR) Limited
Christchurch
07.2023 - Current
- Assisting the events Manager with large-scale events such as trade shows, weddings, conferences and meetings.
- Ensuring smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
- Delivering exceptional customer service, addressing attendee concerns promptly and professionally during events.
- Knowledge of the run sheet and making sure that all of the planning is correctly executed as per client expectations.
Team Leader
Planebiz 2015 LTD
Christchurch International Airport
11.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empower team members by delegating responsibilities according to individual strengths and areas of expertise.
- Manage conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintain a inclusive and diverse team culture, promoting respect and understanding among all members.
- Assist Lounge Supervisor with rostering, staffing levels, lounge stock ordering and any other customer / staff related requirements.
- Assist Lounge Supervisor to lead, mentor and manage the lounge team.
- Assist with training of staff to ensure they are up to date with all policies and procedures and help upskill when required.
- Help manage product ordering for the lounge and complete end of month stocktake
Independent Contractor
Absolute Domestics Services
Christchurch
06.2020 - 11.2022
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Increased client satisfaction by delivering a high-quality service with maintaining a high level of performance.
Brand Ambassador
Thin Lizzy
Christchurch
05.2019 - 09.2020
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Attaining daily targets and KPI's
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
Flight Attendant
Air New Zealand
Christchurch / Auckland
07.2012 - 02.2019
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Guide and Mentor team members to allow them to improve their performances and gain confidence.
Restaurant Manager / Duty Manager / Chef
Golden Mile Tavern & Restaurant
Christchurch
01.2002 - 07.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant / bar.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Changed and updated menus regularly to ensure fresh in season menu options to ensure customer satisfaction while keeping cost levels down.
Education
High School Diploma -
Hornby High School
Christchurch, NZGraduate Diploma - City & Guilds Advanced in Beauty Therapy
Open Polytechnic of New Zealand
ChristchurchSkills
- Guest Management
- Staff Management
- On-site supervision
- Team mentorship
- Time Management
- Event Setup and Breakdown
- Client Relationship Development
- Food service knowledge
- Problem-Solving
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Team Collaboration
- Team Leadership and Motivation
Certificates - Host responsibility, Safe Food Handler.
Completed both certifications in 2024
Timeline
Event Supervisor
Cassels (HR) Limited
07.2023 - Current
Team Leader
Planebiz 2015 LTD
11.2022 - Current
Independent Contractor
Absolute Domestics Services
06.2020 - 11.2022
Brand Ambassador
Thin Lizzy
05.2019 - 09.2020
Flight Attendant
Air New Zealand
07.2012 - 02.2019
Restaurant Manager / Duty Manager / Chef
Golden Mile Tavern & Restaurant
01.2002 - 07.2012
High School Diploma -
Hornby High School
Graduate Diploma - City & Guilds Advanced in Beauty Therapy
Open Polytechnic of New Zealand