Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Tracey Deisher

Waihi,WKO
Tracey Deisher

Summary

Dynamic support worker with a proven track record at Pathways Health Limited, excelling in customer service and problem-solving. Adept at managing inventory and enhancing operational efficiency while fostering teamwork. Recognized for attention to detail and effective communication, contributing to improved service experiences and compliance with safety standards.

Overview

42
years of professional experience

Work History

Pathways Health Limited
Hauraki, AUK

Support Worker
10.2009 - 12.2025

Job overview

  • Assisted customers with inquiries and provided product information to enhance service experience.
  • Learned operational procedures and company policies to ensure compliance and safety standards.
  • Collaborated with team members to address customer needs and improve response times.
  • Managed inventory organization and maintained cleanliness in support areas for efficient operations.

Waihi East School
Waihi, WKO

Teacher Aid
02.2009 - 12.2009

Job overview

  • Assisted lead teacher in delivering engaging lesson plans and classroom activities.
  • Supported students with diverse learning needs, fostering an inclusive environment.
  • Organized educational materials and resources for effective lesson implementation.
  • Monitored student progress and provided feedback to enhance academic performance.
  • Contributed to a positive school culture by actively engaging in staff meetings, providing constructive feedback, and collaborating on school improvement initiatives.
  • Managed classroom resources effectively, ensuring availability of necessary materials for instructional purposes.
  • Aided students with special needs, providing individualized support and helping them reach their full potential.
  • Collaborated with teaching staff to develop individualized education plans (IEPs).

Waihi Central School
Waihi

Teacher Aid-support Person
01.2009 - 12.2009

Job overview

  • Communicated regularly with parents on student progress and classroom activities.
  • Assessed student progress through formative assessments, informing instructional adjustments for optimal learning outcomes.
  • Facilitated small group instruction to reinforce key concepts and skills.
  • Implemented classroom management strategies to maintain a positive learning atmosphere.

Waihi Community Resource Centre
Waihi, WKO

Youth Worker
05.2007 - 11.2009

Job overview

  • Facilitated engaging recreational activities for youth, promoting social skills and teamwork.
  • Supported individual development plans, addressing unique needs of participants effectively.
  • Collaborated with community organizations to enhance program offerings and resources.
  • Monitored participant progress, providing constructive feedback to foster growth.
  • Implemented safety protocols, ensuring a secure environment for all program activities.
  • Developed and maintained positive relationships with families, enhancing community involvement.
  • Organized workshops focused on life skills, encouraging personal responsibility among youth.
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Provided key emotional support to special needs youth.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.

ESW-special Education Services Hauraki Waikato
Waihi, WKO

Support Person Waihi Free Kindergarten
02.2003 - 02.2005

Job overview

  • Facilitated small group instruction for targeted skill development, boosting overall academic performance.
  • Actively participated in professional development opportunities and shared insights with colleagues for continuous improvement.
  • Supported teachers in creating differentiated instruction materials, catering to diverse learning needs.
  • Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.

Panacea Healthcare
Auckland, AUK

Temp Worker
02.1991 - 09.1998

Job overview

Wilson’s children’s home north shore  Orthopaedics Auckland hospital Burns ward middlemore hospital ambulance transit support North shore hospital impatient unit

Dr Rama-Otahuhu Dental Surgery
Otahuhu, AUK

Dental Assistant
01.1984 - 01.1991

Education

Otahuhu College
Otahuhu, AUK

High School Diploma from Mainstream
12.1983

University Overview

1st aide workplace certificate 5/2/25 current understanding medication 28/8/25 Fire evacuation procedures 26/6/25 understanding opioid addiction 24/8/25 lifting lid on addiction s 15/5/25 Diabetes training 5/2/25 working with distress 31/7/24 peer support two day course 2014 blue print family &whanau hauraki safety network inc peaceful women & fabulous families smoking cessation/ breakfree 13/4/25motivation interviewing 20/2/24 goal planning 13/8/24 trauma informed care 30/6/24 sensory modulation 16/4/24 peers as colleagues 15/3/24 dapp note keeping training 27/1/22 risk management & deregulation 20/5/18 Engaging Pacifica 13/6/19 working with rainbow community 14/2/23 understanding cognitive to improve care 19/7/25 health ABC 18/6/23 privacy commission ABC 16/6/23hand washing basics 1/12/21 change and coaching ,safety and wellbeing Values and self awareness 25/7/19 basic advocacy community. Forum Hauraki health link understanding addictions self talk suicide alertness for everyone national certificate in employment skills peek performance circumstances of choice E learning module schizo-Affective Disorder like minds like mine stigma & discrimination collaborative note writing 7/4/16 attitudes matter diversity 26/10/15 important laws in mental health 20/7/15 effective communication 4/11/15 CEP Co-Existing Problems 18/9/19 recovery in practice 15/5/18 employment as a health intervention 15/6/2017 working with Māori 25/8/16 NZDA certificate Dental certificate

Skills

Organization

Complaint handling

CRM software

Software troubleshooting

Teamwork

Teamwork and collaboration

Customer service

Problem-solving

Attention to detail

Time management

Problem-solving abilities

Multitasking Abilities

Insurance claims processing

Reliability

Excellent communication

Organizational skill's

Accomplishments

Life skills people person problem solver own home owner mother of two and grandmother to 4 A person who gives total commitment trustworthy honest and who has strong boundaries

Timeline

Support Worker

Pathways Health Limited
10.2009 - 12.2025

Teacher Aid

Waihi East School
02.2009 - 12.2009

Teacher Aid-support Person

Waihi Central School
01.2009 - 12.2009

Youth Worker

Waihi Community Resource Centre
05.2007 - 11.2009

Support Person Waihi Free Kindergarten

ESW-special Education Services Hauraki Waikato
02.2003 - 02.2005

Temp Worker

Panacea Healthcare
02.1991 - 09.1998

Dental Assistant

Dr Rama-Otahuhu Dental Surgery
01.1984 - 01.1991

Otahuhu College

High School Diploma from Mainstream
Tracey Deisher