Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Grace

Christchurch,CAN

Summary

Professional with strong background in interpersonal interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring client satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting the needs of the client and organisational goals.

Overview

31
31
years of professional experience

Work History

Learn to Swim Instructor

Wharenui Sports Centre
03.2015 - Current
  • Managed class schedules efficiently, ensuring punctual start times and smooth transitions between sessions.
  • Taught students pool and water safety guidelines.
  • Provided one-on-one instruction for students requiring additional support, improving their overall skill level substantially.
  • Continuously improved teaching methods by seeking feedback from students, parents, and colleagues, resulting in higher satisfaction rates among participants.
  • Evaluated student progress through regular assessments, providing feedback for improvement and celebrating achievements.
  • Contributed to a fun learning atmosphere by incorporating engaging games and activities into swim lessons regularly.
  • Increased student confidence in the water by providing constant encouragement and positive reinforcement during lessons.

Activities Coordinator

Elmswood Retirement Village
03.2023 - 06.2025
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
  • Organized diverse activities, addressing various interests and promoting social interaction among participants.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
  • Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
  • Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.

International Flight Attendant

Air New Zealand
01.2000 - 04.2008
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
  • Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
  • Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
  • Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.

Domestic Flight Attendant

Ansett New Zealand
05.1994 - 01.2000
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to CAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Education

High School Diploma -

Villa Maria College
Christchurch, NZ
11-1988

Skills

  • Certification in CPR and first aid
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Effective communication
  • Interpersonal skills
  • Professionalism
  • Time management abilities
  • Cultural sensitivity
  • Event coordination
  • Customer service
  • Sports coaching
  • Excellent communication

Timeline

Activities Coordinator

Elmswood Retirement Village
03.2023 - 06.2025

Learn to Swim Instructor

Wharenui Sports Centre
03.2015 - Current

International Flight Attendant

Air New Zealand
01.2000 - 04.2008

Domestic Flight Attendant

Ansett New Zealand
05.1994 - 01.2000

High School Diploma -

Villa Maria College

Similar Profiles

  • Isabella Grant

    Isabella GrantIsabella Grant

    Lifeguard at WharenuiLifeguard at Wharenui

  • Tyler Yu

    Tyler YuTyler Yu

    Referee ( Basketball U18) at Wharenui Gators IncorporatedReferee ( Basketball U18) at Wharenui Gators Incorporated

  • Ronak Kothari

    Ronak KothariRonak Kothari

    HIGH PERFORMANCE ANALYST-PHYSIOTHERAPY (Team Lead) at SPORTS AUTHORITY OF INDIA, NATIONAL CENTRE OF EXCELLENCE, NETAJI SUBHSH NATIONAL INSTITUTE OF SPORTSHIGH PERFORMANCE ANALYST-PHYSIOTHERAPY (Team Lead) at SPORTS AUTHORITY OF INDIA, NATIONAL CENTRE OF EXCELLENCE, NETAJI SUBHSH NATIONAL INSTITUTE OF SPORTS

  • Simr Sandhu

    Simr SandhuSimr Sandhu

    PERSONAL INSURANCE CONSULTANT at IAG - BNZPERSONAL INSURANCE CONSULTANT at IAG - BNZ

  • Samuel Gardyne

    Samuel GardyneSamuel Gardyne

    Operator/Laborer at Rooney Earthmoving LimitedOperator/Laborer at Rooney Earthmoving Limited

CREATE PROFILE
Tracey Grace