Tracey Leuty
Auckland,AUK
Summary
Accomplished Elderly Caregiver and Restaurant Manager Owner with a proven track record in compassionate caregiving and efficient time management. At Ryman Healthcare, enhanced client satisfaction through personalized emotional support and meticulous attention to personal hygiene. Excelled in relationship building, achieving a significant reduction in staff turnover at Prestige Catering Owner. Skilled in documentation and reporting, ensuring high-quality care and service delivery.
Overview
24
24
years of professional experience
Work History
Elderly Caregiver
Ryman Healthcare
02.2022 - 02.2023
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Assisted disabled clients to support independence and well-being.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
- Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
- Facilitated social interactions among senior residents through group activities, events, and outings.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
Restaurant Manager Owner
Prestige Catering Owner
09.1998 - 08.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll timekeeping and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, and open communication, all employees were encouraged to voice any concerns or suggestions freely.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions, encouraged employee engagement and loyalty in a positive workplace.
Education
No Degree - Aged Care
Skills Ignite
Auckland, NZ04.2022
Skills
- Personal Hygiene Assistance
- Documentation And Reporting
- Meal Preparation
- Compassionate Caregiving
- Time Management
- Relationship Building
- Dementia Care
- Activities of Daily Living
- Emotional Support
- Housekeeping
Timeline
Elderly Caregiver
Ryman Healthcare
02.2022 - 02.2023
Restaurant Manager Owner
Prestige Catering Owner
09.1998 - 08.2018
No Degree - Aged Care
Skills Ignite
Similar Profiles
Litiana Adikalou YabakivouLitiana Adikalou Yabakivou
Personal Support Worker at Ryman HealthcarePersonal Support Worker at Ryman Healthcare
Francis AlbialdeFrancis Albialde
Receptionist at Ryman HealthcareReceptionist at Ryman Healthcare
Renei ThaggardRenei Thaggard
Senior Caregiver at Ryman HealthcareSenior Caregiver at Ryman Healthcare