Tracey Moss
Parklands
Summary
I am an experienced and accomplished customer service professional who is devoted to ensuring customer satisfaction by providing exceptional service.
Offering strong organizational abilities and welcoming personality, ready to learn and thrive in professional environment. Brings familiarity with office software and knack for managing schedules and communications. Ready to use and develop communication and organizational skills in [Desired Position] role.
Overview
10
10
years of professional experience
Work History
Reception/Administrator
Promisia – Aldwins House
11.2023 - Current
- Greet and assist residents, whanau and visitors in a courteous and professional manner
- Manage incoming calls, emails and inquiries ensuring that these are actioned in a timely manner
- Accurately process new resident admission documentation which include placement and sign off approval from ministry of health or health care providers, admission contracts, next of kin contact details, government subsidy applications, direct debit and billing information
- Maintain accurate records of facility occupancy including admission and discharge of residents in HCSL to ensure accuracy of invoices and billing
- Collaborate with Clinical Manager, Facility Manager and nursing staff to ensure highest level of care for residents
- Coordinate with Clinical Manager and nursing team in providing professional and compassionate support to whanau, friends and residents alike when resident passes away
- Provide assistance to resident inquiries at reception desk which includes arranging transportation for medical appointments and overall support during transition into rest home living
- Conduct tours of facility to prospective residents or whanau looking for aged home care, explaining referral process, required assessment to be approved into aged care and support subsidies that may be available to them
- Review applications and refer to Clinical or Facility Manager for consideration, create individual employment agreement, provide employment packet and complete employee onboarding on first day of employment which includes providing uniforms, name badge and processing of police vetting documentation
Office Receptionist/Administrator
Waitaha Primary Health
04.2021 - 05.2023
- Provide a friendly and welcoming environment in reception for both patients, vendors and colleagues
- Answer reception phone and assist customers with all enquiries
- Reconcile monthly credit card receipts against invoices for senior management team, reconcile fuel consumption invoice against staff receipts, process vendor invoices for GL coding, approval and submission to accounts payable team
- Order all office supplies including stationery, business cards, and name badges in addition to consumables for staff room while maintaining monthly budget; and ensuring that there is plenty of inventory available
HR Administrator
Access Community Health
03.2020 - 10.2021
- Responsible for recruiting and selecting the most qualified candidate for the role of community based support workers
- Ensuring that all documentation as per the employment policy is accurate and submitted in a timely manner to payroll for processing
- Submit candidates for Police Vetting through the NZ Police portal; then entering the vetting results in the database and HR Intranet file
- Maintain all relevant employee records in the Intranet for the HR files of employees based in Canterbury Region
- Investigate any allegations of poor performance or serious misconduct allegations against support workers
- Conduct disciplinary meetings and worked with employee relationship team to achieve the appropriate outcome
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Conducted thorough recruitment processes to attract top talent in the industry.
- Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
Front Desk Receptionist/Administration
Access Community Health
10.2019 - 10.2020
- Greeted visitors, support workers and vendors at front desk ensuring that proper contact tracing policies were adhered too
- Maintained clean and professional environment in reception area including conference rooms
- Worked with building maintenance to comply with Health and Safety standards
- Ensured vendors accounts were approved and submitted to accounts department for processing in timely manner
- Attended Management meetings, acting as scribe and provided meeting minutes to attendees
- Assisted Regional Manager as requested with written communication and letters
- Welcomed visitors warmly, ensuring positive first impressions.
- Maintained organized reception area to enhance professional appearance.
- Assisted in administrative tasks to support daily office functions.
- Coordinated client meetings efficiently, aiding in smooth workflow.
- Managed incoming and outgoing mail effectively, supporting office operations.
- Organized office supplies to ensure easy access and inventory control.
- Supported team by handling varied administrative duties as needed.
- Contributed to a welcoming environment with professional demeanor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Consignment Program Administration Manager
PENUMBRA, INC.
01.2015 - 01.2019
- Company Overview: Alameda, California USA
- Responsible to manage all daily business operations of the Reconciliation teams globally
- Responsible for the timely review of analysis of both Travel Stock and Hospital Consignment inventory submissions from the sales team representatives
- Mentor, coach and provide guidance to the Consignment Specialists to ensure that the established business processes and work instructions are followed
- Hire and establish a training program for each of the new hires for the Reconciliation team
- Alameda, California USA
- Developed comprehensive reports, enabling informed decision-making.
- Enhanced team productivity with effective resource management and allocation.
- Supervised administrative staff to maintain high standards of service delivery.
- Increased accuracy in record-keeping, updating and maintaining files consistently.
- Facilitated communication between departments for seamless workflow.
- Trained new employees to integrate them into the administrative processes.
Education
Billing and Credit Services - National Training Course
Telecom
Christchurch New Zealand01.2005
Project Management - X470
University of California Berkeley Extension
Redwood City, California01.2001
Ashburton College
Ashburton New Zealand01.1983
Skills
- Reliability: I have a professional work ethic and consider myself a trustworthy employee
- Dedication: Proven adaptability to fast paced environments and change, whilst working tirelessly to meet deadlines and exceed expectations
- Collaboration: Energetic and outgoing, proven track record of being able to work well across teams and with staff at all organizational levels
- Efficiency: Manage multiple projects simultaneously with meticulous attention to detail
- Computer literacy: Proficient in MS Office, Excel, PowerPoint, InteRai with the ability to learn internal databases quickly
- Appointment scheduling
- Document management
- Calendar management
- Reception area maintenance
- Meeting coordination
Timeline
Reception/Administrator
Promisia – Aldwins House
11.2023 - Current
Office Receptionist/Administrator
Waitaha Primary Health
04.2021 - 05.2023
HR Administrator
Access Community Health
03.2020 - 10.2021
Front Desk Receptionist/Administration
Access Community Health
10.2019 - 10.2020
Consignment Program Administration Manager
PENUMBRA, INC.
01.2015 - 01.2019
Billing and Credit Services - National Training Course
Telecom
Project Management - X470
University of California Berkeley Extension
Ashburton College
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