Tracey Onishenko

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
• Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.

Founder of Landlords Link Limited,grew the business for 16 years and was the Director.

Sold the business in 2020 to the Watson Integrity Real Estate and was retained as the Branch Manager for 5 Years when I decided to leave to pursue a Career as a Sales Agent.