Tracey Phillips

PORTFOLIO: NZ Transport Agency Waka Kotahi

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored tenant behaviour and implemented corrective action to maintain order in assigned properties.
• Coordinated with legal counsel to resolve tenant disputes.
• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
• Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
• Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
• Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
• Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
• Assisted in the acquisition process of new properties, conducting due diligence research, and preparing legal documents.
• Streamlined property management processes for increased efficiency and cost savings.
• Managed budgets for multiple properties, ensuring financial goals were met or exceeded.
• Maintained strong relationships with client, enabling prompt resolution of service issues.

Skills acquired:

• Impeccable time management and organisational skills
• Management of my own workload by creating and maintaining personal use spreadsheets
• The ability to handle multiple priorities at once and meeting competing deadlines
• The ability to work mindfully within budgets relating to programmed expenditure and unforeseen repairs and maintenance
• The ability to develop and maintain rapport with clients and tenants
• The ability to work effectively in a team environment
• A high level of fluency in all Microsoft programmes as well as the ability to learn new programmes efficiently

• Provided accurate and efficient support in all areas of administration.
• Ensured Floats were balanced and ready for tills prior to store opening.
• Balanced department banking.
• Followed up any outstanding debts to ensure prompt settlement.
• Matched all delivery dockets received from the warehouse to invoices and purchases.
• Ensure all Goods Inwards Receipting activities are completed daily
• Processed invoices in preparation for payment.
• Maintained a first-class filing system of all documentation.
• Answered all incoming telephone calls in a friendly, polite, and helpful manner.

Skills acquired:

• Organisational and administrative skills, and great attention to detail.
• Being a team player and working well in a close-knit team.
• A natural affinity for creating order and following processes.

• Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
• Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
• Developed strong relationships with clients through professional correspondence via email or phone interactions.
• Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
• Facilitated office communications by distributing mail, packages, faxes, and other correspondence in a timely manner.
• Support in rebranding of the company
• Company vehicle mileage tracking, recording and running of reports
• Streamlined office operations by managing appointment scheduling and coordinating meeting logistics for staff.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors.
• Ensured timely payments to vendors by accurately inputting payment details and following up on outstanding invoices.
• Debtors/Creditors reconciliation
• Payroll support and timesheet entry

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
• Executed record filing system to improve document organization and management.
• Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
• Ensured smooth operations within the office environment, troubleshooting technical issues with equipment as necessary to prevent disruptions in daily activities.
• Maintained open lines of communication between departments through effective liaison duties that fostered collaboration efforts.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Database entry and maintenance using IMIS

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Listened to clients and introduced solutions to satisfy business and personal needs.
• Located merchandise across various stores to address customer needs.
• Coached new hires on sales techniques, contributing to their development as successful team members.
• Increased average transaction value by upselling complementary products or services based on customer needs.
• Organized promotional events that showcased products while driving brand awareness and generating leads.
• Collaborated with team members to achieve timely completion of comprehensive stock audits.
• Maintained a clean and safe working environment by adhering to safety guidelines during all stock-taking activities.

• Receipting of goods
• Creation of purchase orders for suppliers
• Maintained neat and organized backroom to easily access merchandise and drive sales.
• Labeled, organized and located inventory items in correct areas or on shelves according to quantity, size, or type of material.
• Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
• Implemented efficient stock management systems.
• Assisted in stocktaking accurately and efficiently
• Liaising with the administration team on a regular basis

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases and locate items
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.

• Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
• Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
• Efficient receipting of incoming goods
• Performed all receiving, storage, delivery and paperwork procedures in a timely manner and assisted with stock movements.
• Provided a high level of service to customers, including promptly serving customers picking up goods from the Warehouse and answering the phone.
• Assisted with stock movements, including driving the shuttle truck and pickers as required. Unloaded trucks, and when practical, loaded goods into customer's vehicles as required.
• Ensured safe work practices whilst undertaking heavy lifting, operating machinery and vehicles, and working at heights.
• Health & safety conscious at all times and compliant with all Health and Safety requirements.
• Assisted with stocktake preparation and execution, including being available for the duration of stocktake if requested.