Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TRACEY RAWENATA

Manurewa,AUK

Summary

Highly motivated and loyal individual with a proven track record of employment of 14 years within the same company. Highly experienced across a number of different roles who consistently strives to be better.

Overview

20
20
years of professional experience

Work History

Operations Manager (part Time)

Zak Rentals Limited
12.2022 - Current
  • Manage the daily operations of the refrigerated rentals business
  • Accounts payable/Receivable
  • Oversee the management and maintenance of the refrigerated rental fleet
  • Implement quality control measures to ensure that all refrigerated units meet industry standards
  • Plan and coordinate the logistics of transporting refrigerated vehicles to and from customer locations
  • Interact with customers to address their inquiries, concerns, and feedback promptly, ensuring high levels of customer satisfaction
  • Address any operational issues or challenges that arise promptly and effectively, to find practical solutions
  • Supplier liaison
  • Manager HR including recruitment, vetting, reference checks, conflict resolution

Administration Lead

Complete Construction Limited
11.2022 - 12.2023
  • Office management duties, including: Ordering stationery and staff supplies, and organizing couriers
  • Coordinating building maintenance
  • Handling PPE/Uniform orders
  • Handling recruitment including: Conducting phone and in person interviews, vetting and reference checks
  • Managing onboarding and offboarding procedures
  • Setting up and managing Microsoft email accounts
  • Device management, including: Setup, purchase, configuration and monitoring of assets
  • Booking accommodation and flights for staff travel
  • Preparing and distributing board meeting reports, and administering meetings
  • Creating email signatures and other company templates
  • Providing customer service support
  • Fleet management
  • Managing company vehicle fuel cards
  • Ensuring vehicle compliance such as: WOF, Registrations, RUC's, and servicing
  • Liaising with accident insurance
  • Conducting audits of company vehicles
  • Scheduling and managing maintenance work for company builders
  • Arranging relevant staff training
  • Serving as the Chief Fire Warden
  • Participating in the Health & Safety Committee
  • Conducting test and tag procedures
  • Procuring materials for the Joinery department
  • Managing truck bookings
  • Managing two direct reports: Store-man & Class 2 Truck driver.

Administration Manager

Messenger Services Limited
05.2019 - 10.2022
  • Verifying the accuracy of invoicing and billing
  • Reporting within MSL and Countdown
  • Maintain contractor personal files and information
  • Driver pay queries
  • Recruitment including: Interviews over the phone and in person, vetting, reference checks
  • Liaising with suppliers
  • Managing rental vehicle allocations and billing
  • Scheduling servicing of company vehicles
  • Project work at the discretion of the Logistics Manager
  • EOM
  • Arranging movement of vehicles within the North Island
  • Managing complaints register
  • Developed process manual
  • Continuously looking for ways to improve and create efficiencies
  • Ensuring the team & driver rosters are filled.

Fleet Manager

Messenger Services Limited
05.2017 - 05.2019
  • Auditing contractors and vehicles
  • Recruitment - Interviews, vetting and reference checks
  • Manage day to day issues
  • Manage contractor relationships
  • Ensuring compliance is being met by drivers
  • Plans, schedules and directs vehicle maintenance and services
  • Ensure there is ongoing H&S training
  • Monitor daily movements of vehicles
  • Identify training gaps and ensure there is sufficient support and a training plan in place
  • Managing EROAD services.

Call Centre Supervisor/Call Centre Manager

Messenger Services Limited
05.2012 - 05.2017
  • Overseeing the operations of the Customer Services Call Centre
  • Ensuring adequate Call Centre coverage to achieve service levels
  • Invoicing
  • Monthly review of staff performance
  • Motivate staff to reach targets and KPI's
  • Reconciliation
  • Stock take
  • Ensure EOM are distributed and completed
  • Reporting results to Operations Manager
  • Troubleshoot - failed applications, technology or logins
  • Cross-train across brands (SXP, Kiwi Express, SUB60)
  • Develop processes that fit the customers module.

Call Centre Consultant

Messenger Services Limited
05.2008 - 05.2012
  • Responsible for handling inbound/outbound phone calls
  • Answering or making phone calls
  • Liaising with agents
  • Data entry
  • Handling complaints
  • Booking jobs
  • Customer enquiries
  • Prepare cash quotes or walk-in customers
  • Track and trace freight.

Call Centre Representative/Help Desk Operator

Restaurant Brands
05.2005 - 05.2008
  • Inbound/outbound phone calls
  • Handling customer orders
  • Managing complaints
  • Liaising with stores and drivers
  • Training new staff.

Checkout Operator/Deli assistant

Countdown
05.2004 - 05.2005
  • Responsible for managing the checkout whilst ensuring customers are receiving excellent customer service
  • Serving customers
  • POS system
  • Restocking shelves
  • Customer enquiries.

Education

NCEA: -

Otahuhu College
Auckland, NZ

Certificate: -

Manukau Institute of Technology
Auckland, NZ

Bachelor of Accounting -

Open Polytechnic

Skills

    • Communication Skills
    • Teamwork
    • Leadership
    • Ability to Work in a Team
    • Problem Solving
    • Decision Making
    • Adaptability
      • Detail Oriented
      • Initiative and Problem-solving Abilities
      • Hard Working
      • Highly Organized
      • Flexibility and Adaptability
      • Effective Time Management

References

  • Richard Godden, Produce Pronto, Richard@producepronto.co.nz, 027 886 2316
  • Dawn Horomona, Countdown Delivery X, dawn.horomona2@countdown.co.nz, 0211409902
  • Dillon Lazarus, Post Haste Couriers, Dillon.Lazarus@posthaste.co.nz, 027 7027182

Timeline

Operations Manager (part Time)

Zak Rentals Limited
12.2022 - Current

Administration Lead

Complete Construction Limited
11.2022 - 12.2023

Administration Manager

Messenger Services Limited
05.2019 - 10.2022

Fleet Manager

Messenger Services Limited
05.2017 - 05.2019

Call Centre Supervisor/Call Centre Manager

Messenger Services Limited
05.2012 - 05.2017

Call Centre Consultant

Messenger Services Limited
05.2008 - 05.2012

Call Centre Representative/Help Desk Operator

Restaurant Brands
05.2005 - 05.2008

Checkout Operator/Deli assistant

Countdown
05.2004 - 05.2005

NCEA: -

Otahuhu College

Certificate: -

Manukau Institute of Technology

Bachelor of Accounting -

Open Polytechnic

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TRACEY RAWENATA