Tracey Robson
Christchurch
Summary
I am a reliable and honest professional with a strong work ethic and a passion for taking on new challenges.
I work well under pressure and have the ability to balance priorities. I consider myself to be a committed all-rounder with motivation, diligence and initiative that can contribute many skills to any prospective employer and make a great team member. I am trustworthy, understand and maintain confidentiality in all aspects of my job.
Overview
26
26
years of professional experience
Work History
EXECUTIVE ASSISTANT to the CEO
Winstone Pulp International
, Auckland / Christchurch
06.2012 - Current
- Manage Managing Directors' emails, ensuring seamless communication between the Executive Team and Company stakeholders.
- Schedule and manage meetings and appointments, including diary management, as well as minute taking for Senior Management meetings. Provided support for Board processes and fulfilled associated requirements.
- Manage all travel and event logistics, including visa applications, foreign exchange arrangements, and conferences in New Zealand as well as overseas.
- Manage day-to-day operations of Auckland Corporate office, overseeing smooth functionality and diverse tasks such as inventory management, lease negotiation, purchasing agreements, and leave application approval.
- Manage payroll for monthly salary staff in collaboration with Datacom.
- Authorise and ensure timely payment of accounts, while also taking responsibility for reconciling company AMEX cards.
- Lead the administration of a superannuation scheme.
- Maintain confidentiality and exercise discretion
- Deliver outstanding customer experiences.
EXPORT DOCUMENTATION MANAGER
Winstone Pulp International
, Auckland
10.2011 - 06.2012
- Oversee implementation of timber product (Lumberflex) Documentation Computer System and streamline operations in the Documentation Department through resource optimisation.
- Led a team of documentation staff members, ensuring efficient operations across locations in Auckland and Tauranga.
- Conducted performance reviews for team members.
- Created and published a comprehensive Documentation Procedures Manual.
- Implemented Documentation Procedures, training and supporting staff to provide comprehensive and accurate export documentation on Letters of Credit and Telegraphic Transfers.
- Conduct audits (3 monthly) with IVS auditor from Phytosanitary MAF division, resulting in successful outcomes.
- Ensured compliance with all external export legislative and regulatory requirements applicable to the Company.
- Provided backup support as a Shipping Coordinator during absences. Oversaw communication and coordination with shipping lines, managing bookings and fixed-term tenders, and scheduling vessels.
- Health and Safety Officer, Auckland Corporate Office
MARKET DOCUMENTATION MANAGER
FONTERRA CO-OPERATIVE
, Auckland
06.2005 - 09.2011
LOGISTICS CO-ORDINATOR
FONTERRA CO-OPERATIVE
, Auckland
08.2004 - 06.2005
DOCUMENTATION OFFICER
FONTERRA CO-OPERATIVE
, Auckland
01.2003 - 08.2004
COMMERCIAL ANALYST, CUSTOMER SERIVCE BOOKINGS
AUSTRALIA NEW ZEALAND DIRECT LINE
Takapuna, Auckland
03.1998 - 09.2001
(Acting) SAMPLES MANAGER
FONTERRA SAMPLES CENTRE (over 2 year period whilst Manager on maternity leave twice)
Onehunga, Auckland
- Documenting Fonterra's export sales and product samples in compliance with international codes of practice, country requirements, and Fonterra's policies and business rules.
- Managed Red/Green Lane Documentation Team or Samples Team, utilising operational excellence toolkit to optimize staffing levels, enhance skill sets, and drive performance.
- Support implementation of an e-trade documentation strategy: Support a centralised/decentralised Global Documentation Centre operating on one e-platform with uniform processes, mitigating business compliance risks. Deliver the highest quality customer service and facilitate annual increases in transactions.
- Managed and monitored service providers’ performance standards in alignment with service level agreements. Served as the main point of contact for various service suppliers such as Banks, Chamber of Commerce, NZFSA/NRL, NZ Customs, Marsh (insurance broker), Shipping Companies, Freight Forwarders, Asure Quality, Embassies and Consulates.
- Hazard Analysis Critical Control Point: Ensure development, implementation and revision for the HACCP plan is in accordance with the requirement details in SYSM14 (Business Management Procedure) plus resolution of any corrective actions identified.
Education
Westlake Girls High School
Auckland, NZSkills
- 12 years’ experience as EA to Managing Director & CEO
- Meeting planning, Expense Reporting
- Exceptional organisation skills and time management
- Staff Management
- Travel administration
- Scheduling
- Event Management
- Strong skill set in Word, Excel, PowerPoint
- Office Management
- Takes ownership Strong skill set in managing staff, customers & other stakeholders
- Payroll
- Performs well independently and collaboratively in team environments
Affiliations
- Manager of Westlake Boys 1st XV rugby 2019, 2020
- Committee member of Christchurch Boys High Rowing, 2024, 2025
- Member of Selwyn Community Patrol 2023, 2024
- I enjoy keeping myself fit by attending the gym approx 5 days per week
- Watching my kids play sport
- Doing walks through the beautiful Canterbury region
Timeline
EXECUTIVE ASSISTANT to the CEO
Winstone Pulp International
06.2012 - Current
EXPORT DOCUMENTATION MANAGER
Winstone Pulp International
10.2011 - 06.2012
MARKET DOCUMENTATION MANAGER
FONTERRA CO-OPERATIVE
06.2005 - 09.2011
LOGISTICS CO-ORDINATOR
FONTERRA CO-OPERATIVE
08.2004 - 06.2005
DOCUMENTATION OFFICER
FONTERRA CO-OPERATIVE
01.2003 - 08.2004
COMMERCIAL ANALYST, CUSTOMER SERIVCE BOOKINGS
AUSTRALIA NEW ZEALAND DIRECT LINE
03.1998 - 09.2001
(Acting) SAMPLES MANAGER
FONTERRA SAMPLES CENTRE (over 2 year period whilst Manager on maternity leave twice)
Westlake Girls High School
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