Tracey Savory
Queenstown,OTA
Overview
20
20
years of professional experience
Work History
Office Administrator
Medenterprises
Queenstown, OTA
08.2021 - Current
- Answering phones, managing emails, handling mail, greeting visitors, and providing general administrative assistance to staff and management.
- Record Keeping:Maintaining physical and digital files, managing databases, and ensuring accurate and up-to-date records.
- Meeting and Event Coordination:Scheduling meetings, booking travel arrangements, coordinating conference rooms, and organizing company events.
- Office Management:Managing office supplies, overseeing equipment maintenance, and ensuring a tidy and functional workspace.
- Financial Tasks:Processing invoices, tracking expenses, and assisting with basic bookkeeping tasks.
- Communication:Maintaining effective communication with internal and external parties, both written and verbal.
Operations Coordinator
Educating Adventures
Queenstown, OTA
12.2018 - 07.2021
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Worked with vendors to make purchases and reconcile invoices.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Reservations Consultant & Sales & Marketing Coord
Hermitage Hotel
Queenstown, OTA
12.2015 - 12.2018
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Provided exceptional customer service at every interaction point, resulting in positive reviews from clients and a strong reputation within the industry.
- Contributed to the overall success of the company by consistently meeting or exceeding performance targets and goals in a highly competitive market.
- Maintained strong relationships with clients through personalized service and prompt communication.
- Resolved any discrepancies or issues in reservations quickly and effectively to maintain guest satisfaction levels.
- Trained new reservations staff members on policies, procedures, and systems, ensuring consistency across the team.
Schools & Groups Coordinator
NZSki
Queenstown, OTA
04.2015 - 08.2016
Sports & Groups Consultant
Traveleads
Leeds, UK
12.2007 - 01.2014
Luxury Travel Consultant
Traveleads
Leeds, UK
03.2005 - 12.2007
Skills
Confident communicator Professionally educated able to convey information professionally,
concisely, and understandably both verbally and written Preparing detailed, complex proposals and
contracts for clients
Interpersonal Skills In all my roles I have been required to consistently establish effective
relationships, both internally and externally With ultimate responsibility for the running of a
successful office and experience of groups travelling
Customer Service Experienced in various customer service roles in numerous countries around the
world, able to consistently exceed expectations of people from different walks of life
IT/ Technology Assured user of Microsoft products such as Outlook, Word and Excel, teams, Sales
Force maximising the capabilities to work effectively and efficiently Knowledgeable of various in-
house booking systems,
with the ability to quickly learn new systems
Timeline
Office Administrator
Medenterprises
08.2021 - Current
Operations Coordinator
Educating Adventures
12.2018 - 07.2021
Reservations Consultant & Sales & Marketing Coord
Hermitage Hotel
12.2015 - 12.2018
Schools & Groups Coordinator
NZSki
04.2015 - 08.2016
Sports & Groups Consultant
Traveleads
12.2007 - 01.2014
Luxury Travel Consultant
Traveleads
03.2005 - 12.2007