Tracey Site Timu
Lower Hutt,WGN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Cryer Malt
09.2021 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Answer constant flow of customer calls with minimal wait times.
- Update account information to maintain customer records.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Respond to customer requests for products, services, and company information.
- Process customer service orders promptly to increase customer satisfaction.
- Participate in team meetings and training sessions to stay informed about product updates and changes.
- Investigate and resolve customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Jewellery Sales Assistant
The Warehouse Ltd
09.2011 - 10.2021
- Customer service - Product knowledge, face to face, counter sales, phone inquiries.
- Generate purchase orders to vendors.
- Store maintenance - replenish stock, stock take / cycle counts, barcoding, execute planograms, ensure counter is kept clean and tidy at all times.
- Processing in-store and online finance / hire purchases.
- Handling jewellery movement - pick and dispatch of store to store transfers and online purchases.
- Freight - NZC bookings, track and trace.
- Product returns and repairs - warranty, exchange, refund.
- Promotions - hosting VIP nights, signage and display.
- End of day - close tills. "cash up"
Skills
- Flexible and Adaptable
- Meticulous - I take a lot of pride in my work I take ownership of anything and ensure issues are resolved and queries are answered in a timely manner
- Collected - Always staying positive and never letting myself be overwhelmed
- Active Listening
- Order Fulfillment
- Stocking and Replenishing
- Warehousing Functions
- Computer Proficiency
- Reading Comprehension
- Understanding Customer Needs
- Customer Service
Timeline
Customer Service Representative
Cryer Malt
09.2021 - Current
Jewellery Sales Assistant
The Warehouse Ltd
09.2011 - 10.2021
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